Assistant Slot Shift Manager

PENN Entertainment; Columbus (OH); On-site; USD 48,000; Full time

Job summary

PENN Entertainment is seeking a Slots Supervisor to oversee staff and operations within the Slots department. With a focus on customer service and team engagement, this role offers an exciting opportunity to grow within a dynamic entertainment environment. The ideal candidate will possess strong management skills and experience in casino operations, contributing to enhancing the gaming experience for customers.

Benefits

Medical coverage from day one

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• Minimum of one year experience in Slot/Casino Operations or equivalent customer service management.
• Excellent written and oral communication skills required.
• Proficiency in Microsoft applications essential.

Responsibilities

• Supervise staff and manage daily operations in the Slots department.
• Ensure superior customer service and address issues effectively.
• Maintain compliance with all regulatory requirements.

Skills

Communication

Customer Service

Management

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Word

Slot operating systems

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

• Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.

• Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping.

• Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.

• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.

• Shares responsibility for the overall integrity of daily operations on assigned shift.

• Assists with the overall integrity of daily Slot operations.

• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

• Maintains strict confidentiality in all departmental and company matters.

• Technological proficiency, ie ability to use computers, tablets, and other mobile devices.

• Closely monitor customer needs by visibly circulating and interacting with patrons

• Must be knowledgeable of all special events and promotions available to customers

• Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers

• Work in a team environmentutilizing effective communication across all levels of the department

• Understands and adheres to all bargaining unit agreements (where applicable).

• Safeguard company assets

• Must adhere to all departmental and company policies and procedures

BRING US YOUR BEST.

• High School diploma or GED required; minimum of one year experience in Slot/Casino Operations; or two years customer service management experience; or an equivalent combination of education and experience.

• Excellent skills in both written and oral communication.

• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.

• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

• Ability to write reports, business correspondence, and procedure manuals.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Must have knowledge of Slot Operations.

• Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer

STARTING SALARY

$47,500 annually