Casino Operations Supervisor (Harrah's Metropolis, Illinois)

Caesars Entertainment; Metropolis (IL); On-site; USD 44,000; Full time

Job summary

Join a dynamic team at a leading gaming establishment as a Casino Operations Supervisor. This role is pivotal in ensuring smooth daily operations on the casino floor, overseeing beverage services, slot machines, and employee performance. You'll be responsible for training staff, maintaining compliance with gaming regulations, and providing outstanding customer service. As part of a renowned entertainment company, you'll thrive in a fast-paced environment, making a significant impact on guest experiences. If you're a natural leader with a passion for the gaming industry, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Disability Insurance

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Qualifications

• Previous supervisory experience required.
• Must be fluent and literate in English.

Responsibilities

• Supervise daily casino operations and ensure excellent guest service.
• Train and motivate staff while maintaining compliance with gaming regulations.

Skills

Supervisory Skills

Customer Service

Problem-Solving

Communication Skills

Basic Math Skills

Education

High School Graduate or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

SDS

CMS

Job description

Casino Operations Supervisor (Harrah's Metropolis, Illinois)

Metropolis, IL, United States

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Job Description

SALARY RANGE: $44,000 yearly

BENEFITS: Full Time: Medical, Dental, Vision and Life Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts

POSITION SUMMARY: Responsible for monitoring and supervising the daily Casino floor operations on a specific shift for beverage, EVS and slots, ensuring that courteous and prompt service is provided by all employees.

MINIMUM AGE REQUIREMENTS: 21 years of age

DUTIES AND RESPONSIBILITIES:

1. Directly responsible for training Slot Attendants, EVS porters and Beverage Servers, providing each with knowledge and appropriate direction to perform his/her responsibilities.
2. Exhibits sound decision-making qualities, motivates personnel, and exhibits effective supervisory skills.
3. Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and payout schedules.
4. Responsible for all casino beverage functions and employees.
5. Possesses knowledge of the gaming rules and regulations.
6. Routinely strives to build and maintain rapport with Slot players and handles customer services disputes, making every effort to achieve customer satisfaction.
7. Exercises appropriate discretion to identify situations that require the attention of management.
8. Observes, supervises and countersigns hand paid jackpots.
9. Familiar with the federal currency transaction reporting guidelines and implements the same.
10. Oversees all jackpots to ensure the prompt and accurate execution of every transaction.
11. Completes daily personnel assignments and reassigns personnel on the floor based on business volume.
12. Observes all personnel in the performance of their duties.
13. Builds rapport and coordinates daily functions with support service departments.
14. Coordinates with Security to detect and prevent attempts to cheat or damage slot machines and to identify floor irregularities to the Casino Shift Manager.
15. Ensures timely and accurate evaluations are given to direct reports with appropriate standards and achieve departmental and company goals.
16. Acts as a role model and always presents oneself as a credit to Harrah’s and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
17. Role model great Guest Service and teamwork.
18. Perform other job related duties as assigned.
19. Enforce rules and regulations of the Casino as covered in the MICs, ICs, Adopted Rules, and Gaming Act.

ESSENTIAL JOB FUNCTIONS:

PHYSICAL:

1. Must be able to stand and walk for long periods of time.
2. Must be able to see.
3. Must be able to hear (can be augmented with a hearing aid).
4. Must be able to perform moderate lifting.
5. Tolerate varying conditions of noise level, temperature, illumination and air quality.
6. Climb steps repeatedly.

MENTAL:

1. Communicate verbally, clearly and articulately.
2. Understand the needs of our guests.
3. Understand and comply with Policies and Procedures, job descriptions, daily memoranda and other instructions.
4. Understand department procedures, Internal Controls, and instruct department on the correct procedures.
5. Excellent written and oral communication skills.
6. Must have basic math skills.
7. Must be able to work under stressful conditions.

Prerequisites/Preferred Qualifications:

High School graduate or GED equivalent. Previous supervisory experience required. 1 year progressively more challenging role in operations preferring leadership role in Slots, Beverage or Table Games. Familiar with all Harrah’s Brand programs and systems. Excellent oral and good written communication skills. Must be fluent and literate in English. Proven problem-solving skills as demonstrated by the ability to respond calmly and make rational decisions when required. Ability to use a personal computer and appropriate software (Excel, Word, Power Point, Microsoft Outlook, SDS, and CMS). Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas.

GAMING:

Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change.

Harrah’s Metropolis Casino & Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.