Assistant Site Manager: Lead People & Operations

Whistle Express Car Wash; Baxley (GA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Whistle Express Car Wash in Baxley, GA is seeking an Assistant Site Manager to work alongside the Site Leader, develop the team, own the guest experience, and resolve challenges in real time.

You should have prior supervisory experience, a proven ability to drive results, and comfort leading in a fast-paced outdoor environment. This role focuses on ownership, people development, and delivering strong operational outcomes.

Qualifications

• Experience leading people and owning outcomes.
• Ability to develop team members and foster a positive culture.
• Strong problem-solving and decision-making under pressure.

Responsibilities

• Assist in onboarding new team members and ensure understanding of values, procedures, and roles.
• Provide guidance and support to team members to help them improve and succeed.
• Support scheduling and shift management for adequate staffing and fair workload.
• Promote a positive team culture and address conflicts promptly.
• Help identify training needs and coordinate development opportunities.
• Greet customers and explain services, memberships, and promotions clearly.
• Address and resolve customer concerns, escalating to Site Leader when needed.
• Promote unlimited wash memberships and other services to boost engagement.
• Monitor customer experience and provide feedback to Site Leader.
• Check equipment daily and report issues; support site safety and maintenance.
• Monitor inventory and communicate needs for restocking.
• Suggest operational improvements to keep daily operations running smoothly.
• Promote unlimited wash memberships and other services to customers; upsell where appropriate.
• Support promotions and marketing initiatives; track sales activity and report opportunities to increase revenue.
• Respond to customer concerns, identify operational issues, and suggest practical solutions.
• Make quick, informed decisions to keep operations on track.
• Collaborate with team to improve site performance.

Skills

Leadership

Ownership

Problem-solving

Customer service

Communication

Job description

Whistle Express Car Wash in Baxley, GA is seeking an Assistant Site Manager to work alongside the Site Leader, develop the team, own the guest experience, and resolve challenges in real time.

You should have prior supervisory experience, a proven ability to drive results, and comfort leading in a fast-paced outdoor environment. This role focuses on ownership, people development, and delivering strong operational outcomes.