Site Manager - Clean Express Auto Wash

Express Wash Concepts LLC; Rochester Hills (MI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health care benefits

401k with company match

Paid vacation

Uniforms provided

Educational reimbursement

Employee discounts

Job summary

Express Wash Concepts LLC is seeking a Site Manager in Rochester Hills, MI. You will lead daily operations, maintain exceptional customer service, and drive sales goals while managing staff and ensuring top-quality wash operations.

Responsibilities include coaching the team, recruiting and training, scheduling, and controlling labor costs. A strong emphasis on safety, equipment knowledge, and weekly site closure duties are required for success in this fast-paced environment.

Qualifications

• High school diploma or equivalent required; associate/bachelor’s preferred.
• 2–5 years of leadership experience in a customer-facing or operational role.
• At least 2 years of customer service experience with de-escalation skills.
• Flexible hours, including weekends/holidays.
• Strong communication and leadership abilities with team motivation.

Responsibilities

• Create and maintain a customer service culture at the site.
• Serve as the main contact for customer service issues and sales goals.
• Educate customers on unlimited wash club benefits and maintain site appearance and performance.
• Motivate employees and ensure adherence to site goals and policies.
• Recruit, train, and onboard new team members; manage scheduling and labor budgets.
• Conduct performance reviews and manage inventory to support site needs.
• Oversee all site employees, ensuring accountability and performance.
• Perform additional duties as assigned.

Skills

Leadership

Customer service

De-escalation

Conflict resolution

Team motivation

Scheduling

Communication

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Location:10 E Auburn Rd, Rochester Hills, Michigan, 48307Job Description:Become part of our growing team and enjoy a $65,000 base salary!As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey.At Clean Express Auto Wash, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond.Why You’ll Love Working HereCompetitive Pay + Bonus OpportunitiesHealth care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.Secure future: 401k with up to 4% company match.Recognition programsOngoing training and professional developmentUnlimited Wash Club membership50% off retail itemsCompany-provided uniformsEducational reimbursementPaid vacation (per Employee Manual)Essential Duties and ResponsibilitiesAs a Site Manager, you create and maintain a customer service culture. You will be the main point of contact for all customer service issues, maintain sales goals, educate on the benefits of our unlimited wash club memberships, as well as maintain the appearance and performance of the site. You will also be responsible for motivating your employees and for carrying out site goals.Hold your team to a high standard by setting, monitoring, and achieving goals related to sales, customer satisfaction, and employee retention.Ensure all aspects of the wash — equipment, facilities, and staffing — are maintained at the highest level of quality.Maintain in-depth knowledge of wash equipment and the entire wash process to ensure smooth daily operations.Assist with recruiting, training, and onboarding new Team Members.Manage site scheduling and labor budgets effectively.Conduct regular team performance reviews to ensure alignment with company policies and procedures.Oversee inventory management and place orders efficiently to support site needs.Directly oversees and manages all employees at the site, ensuring accountability, engagement, and performance excellence.Perform other duties as assigned.Job RequirementHigh school diploma or equivalent required; associate or bachelor’s degree preferred.Minimum 2–5 years of leadership experience, preferably in a customer-facing or operational role.At least 2 years of customer service experience with proven de-escalation and conflict resolution skills.Ability to work flexible hours, including weekends and holidays.Strong communication and leadership abilities with a focus on motivating teams.Must be able to close the site one night per week.Basic computer proficiency (POS systems, Microsoft Office, Google Workspace, etc.).Work Environment and Physical DemandsRequired to stand and move throughout the site for the entire shift.Ability to work on your feet for an entire shift in a fast-paced environment.Ability to work outside in all weather conditions.Must wear required safety equipment at all times.Ability to lift 25 lbs. regularly and up to 50 lbs. occasionally.Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.