Assistant Site Manager: Guest Experience & Ops Lead

Express Wash Operations LLC; Cumming (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Take 5 Car Wash is hiring an Assistant Site Manager to support the Site Manager in supervising day-to-day operations at our Cumming, GA location, focusing on training, coaching, and delivering exceptional customer experiences.

You will assist with staffing, safety, equipment checks, and promoting unlimited wash memberships while driving site sales and maintaining our Sparkle Assurance quality for every customer.

Qualifications

• Onboarding new team members and reinforcing company values and site procedures.
• Provide guidance and support to help team members improve and succeed.
• Assist with scheduling and shift management to ensure adequate staffing.
• Promote a positive team culture and address conflicts promptly.
• Identify training needs and coordinate development opportunities.

Responsibilities

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.
• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.
• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Job description

Take 5 Car Wash is hiring an Assistant Site Manager to support the Site Manager in supervising day-to-day operations at our Cumming, GA location, focusing on training, coaching, and delivering exceptional customer experiences.

You will assist with staffing, safety, equipment checks, and promoting unlimited wash memberships while driving site sales and maintaining our Sparkle Assurance quality for every customer.