Assistant Site Manager - Clean Express Auto Wash

Express Wash Concepts LLC; Madison Heights (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health care benefits

401k with company match

Unlimited Wash Club

Company-provided uniforms

Paid vacation

Educational reimbursement

Career growth

Job summary

Express Wash Concepts LLC in Madison Heights, MI is seeking an Assistant Site Manager who will support the site manager to ensure smooth store operations and outstanding customer service. You’ll focus sales on monthly unlimited car wash packages and upsell products to customers while leading by example across the team.

Ideal candidates have at least 1 year of leadership and 2+ years in customer service, with basic IT/POS proficiency, and the ability to work weekends; a high school diploma is

Qualifications

• Minimum 1 year of leadership experience.
• At least 2 years of customer service experience, including de-escalation tactics.
• Basic IT proficiency including POS systems and Microsoft Office.

Responsibilities

• Maintain high-quality day-to-day on-site store operations.
• Lead with integrity and foster a culture of respectful accountability.
• Strive to exceed sales goals and store growth.
• Assist with recruiting, developing, and motivating teams to deliver the company’s mission.
• Manage labor and staff scheduling.
• Monitor expenditures and perform quality control checks.
• Handle cash procedures including reconciliations and deposits.
• Oversee inventory and supplier orders.
• Address customer escalations calmly and effectively.
• Learn wash processes and equipment to broaden knowledge.

Skills

Leadership

Customer service

POS systems

Microsoft Office

Communication

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Location

29448 John R Rd, Madison Heights, Michigan, 48071

Job Description

Become a part of our team and earn a competitive hourly rate of $22.00, with the additional opportunity to qualify for additional incentives based on site performance. As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey. At **Enter Brand Here**, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond.

Why You’ll Love Working Here

• Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.


• Secure future: 401k with up to 4% company match.


• Recognition programs Ongoing training and professional development Unlimited Wash Club membership 50% off retail items Company-provided uniforms Educational reimbursement Paid vacation (per Employee Manual)

Where Clean Cars Begin: Your Role

As an Assistant Site Manager, you will assist the site manager to ensure the store is operating and exceeding customer service needs. You will also focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Your workday will also consist of, but not be limited to:

• Maintain high-quality day-to-day on-site store operations.


• Lead with integrity and foster a culture of respectful accountability.


• Strive to exceed sales goals and store growth.


• Assist with Recruiting, developing, and motivating teams to deliver the company’s mission.


• Successful management of labor and staff scheduling.


• Effective P&L management through monitoring of chemicals, utilities, and other expenditures.


• Maintain quality assurance through accurate Quality Control checks.


• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.


• Monitor inventory and supplies and assist with orders.


• Ensure adherence to all safety protocols and standard operating procedures.


• Properly address all customer escalations in a calm and collected manner.


• Learn wash process and equipment to expand the knowledgebase.


• Further growth through educational/training opportunities.


• Perform other related duties as required and assigned.

What You’ll Need to Shine

• High school diploma or equivalent required; associate or bachelor’s degree preferred.


• Minimum of 1 year of leadership experience.


• At least 2 years of customer service experience, including de-escalation tactics.


• Basic IT and computer proficiency, including POS systems and Microsoft Office.


• Ability to work flexible hours, including weekends.


• Strong verbal communication skills to effectively engage with customers.


• Capability to provide and follow clear directions.


• Ability to close the site at least two nights per week and open as needed.


• Ability to coach, mentor, and train.


• Present professional image according to appearance guidelines.

Work Environment and Physical Demands

Required to stand and move throughout the site for the entire shift. Ability to work on your feet for an entire shift in a fast-paced environment. Ability to work outside in all weather conditions. Ability to lift 25lbs.

Equal Employment Opportunity

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

About Express Wash Concepts

Founded in 2018, Express Wash Concepts is one of the nation’s fastest-growing express tunnel car wash operators and the parent company of five award-winning brands. With 130+ locations across six states — and more opening every month — we’ve earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for five consecutive years.

• Why You’ll Love Working Here Continuous training and development Clear growth and development opportunities across 130+ locations A supportive team environment focused on coaching, training, and celebrating wins Opportunities to give back through community partnerships and EWC Cares 401(k) with company match up to 4% Complimentary Unlimited Wash Club Membership Company-provided uniforms Paid vacation Educational reimbursement Better. Brighter. Together. Our mission is simple: deliver fast, high-quality, eco-friendly washes paired with exceptional customer experience and a people-first culture.