Bench Site Manager - Clean Express Auto Wash

Express Wash Concepts LLC; White Lake Charter Township (MI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health care benefits

401(k) match

Unlimited Wash Club membership

Uniforms provided

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts LLC is seeking a Site Manager in Waterford, MI to lead a fast-growing team at Clean Express Auto Wash. The role focuses on delivering excellent customer service, managing daily operations, and driving sales through a strong team culture.

The ideal candidate has leadership and customer service experience, is able to work weekends/holidays, and will close the site once per week. A high school diploma is required, with preference for higher education and related leadership

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum 2–5 years of leadership experience, preferably in a customer-facing or operational role.
• At least 2 years of customer service experience with proven de-escalation and conflict resolution skills.

Responsibilities

• Create and maintain a customer service culture at the site.
• Be the main point of contact for customer service issues; maintain sales goals and educate on Unlimited Wash Club memberships.
• Motivate employees and carry out site goals; hold the team to high standards for sales, satisfaction and retention.
• Ensure wash equipment, facilities and staffing meet quality standards and production needs.
• Recruit, train and onboard new team members; manage scheduling and labor budgets.
• Conduct regular performance reviews and oversee inventory management and ordering.

Skills

Leadership experience

Customer service

Communication

Education

High school diploma

Associate or bachelor’s degree

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Location: 4300 Pontiac Lake Rd, Waterford, Michigan, 48328 Job Description: Become part of our growing team and enjoy a $65,000 base salary! As part of Express Wash Concepts, one of the region's fastest growing and award winning companies, we offer more than just a job - we provide a path to growth and success. Whether you're starting your career or looking to take it to the next level, we're here to support your journey. At Clean Express Auto Wash, we're more than just a car wash - we're committed to delivering fast, eco friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond.

Why You'll Love Working Here

Competitive Pay + Bonus Opportunities

• Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
• Secure future: 401k with up to 4% company match.
• Recognition programs
• Ongoing training and professional development
• Unlimited Wash Club membership
• 50% off retail items
• Company-provided uniforms
• Educational reimbursement
• Paid vacation (per Employee Manual)

Job Requirement

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum 2-5 years of leadership experience, preferably in a customer-facing or operational role.
• At least 2 years of customer service experience with proven de-escalation and conflict resolution skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication and leadership abilities with a focus on motivating teams.
• Must be able to close the site one night per week.
• Basic computer proficiency (POS systems, Microsoft Office, Google Workspace, etc.).

Essential Duties and Responsibilities

• As a Site Manager, you create and maintain a customer service culture.
• You will be the main point of contact for all customer service issues, maintain sales goals, educate on the benefits of our unlimited wash club memberships, as well as maintain the appearance and performance of the site.
• You will also be responsible for motivating your employees and for carrying out site goals.
• Hold your team to a high standard by setting, monitoring, and achieving goals related to sales, customer satisfaction, and employee retention.
• Ensure all aspects of the wash - equipment, facilities, and staffing - are maintained at the highest level of quality.
• Maintain in-depth knowledge of wash equipment and the entire wash process to ensure smooth daily operations.
• Assist with recruiting, training, and onboarding new Team Members.
• Manage site scheduling and labor budgets effectively.
• Conduct regular team performance reviews to ensure alignment with company policies and procedures.
• Oversee inventory management and place orders efficiently to support site needs.
• Directly oversees and manages all employees at the site, ensuring accountability, engagement, and performance excellence.
• Perform other duties as assigned.

Work Environment and Physical Demands

• Required to stand and move throughout the site for the entire shift.
• Ability to work on your feet for an entire shift in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Must wear required safety equipment at all times.
• Ability to lift 25 lbs. regularly and up to 50 lbs. occasionally.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

EWC111

At Express Wash Concepts (EWC), our rapid growth is creating exciting new opportunities - and we're looking for talented, motivated individuals to join our team. Explore our open roles, discover the best fit for your skills, and track your progress throughout the hiring process. We're excited to learn more about you and the impact you can make!

Founded in 2018, Express Wash Concepts is one of the nation's fastest growing express tunnel car wash operators and the parent company of five award-winning brands. With 130+ locations across six states - and more opening every month - we've earned a place on the Inc. 5000 list of America's Fastest Growing Companies for five consecutive years.

Why You'll Love Working Here

Continuous training and development

Clear growth and development opportunities across 130+ locations

A supportive team environment focused on coaching, training, and celebrating wins

Opportunities to give back through community partnerships and EWC Cares

401(k) with company match up to 4%

Complimentary Unlimited Wash Club Membership

Company-provided uniforms

Paid vacation

Educational reimbursement

Better. Brighter. Together.

Our mission is simple: deliver fast, high-quality, eco-friendly washes paired with exceptional customer experience and a people-first culture.