Assistant Site Manager

Ricoh Americas Corporation

Warren (MI)

Presencial

USD 70 000 - 95 000

Tempo integral

Há 3 dias

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Resumo da oferta

Ricoh Americas Corporation in Warren, MI seeks a Site Leader to manage daily operations of a small site, oversee a mail room, copy center, and scanning facility, and serve as the go-to person for the team. You will ensure contract compliance, customer issue resolution, and adherence to SLAs while guiding staff performance and training.

You will coordinate with leadership on staffing, scheduling, and reporting, and drive site profitability by controlling costs and maintaining quality and

Qualificações

Tactical facilitator of processes.
Ability to present to a small group.
Moderate problem-solving skills.
Intermediate customer service skills.
Intermediate technical aptitude.
Intermediate written and verbal communication skills.
High school diploma or GED required.
2+ years of experience in a related field (B2B and/or technical).
Previous training experience strongly preferred.
Previous 2+ years of customer-facing work experience required.
Demonstrated proficient knowledge and understanding of technology.

Responsabilidades

Oversee daily operations of a mail room, copy center, or scanning facility and operate office equipment.
May oversee Courier, Reception, Switchboard, Shipping & Receiving, and mail processing.
Serve as go-to person for a small team, assign work, schedule projects, and report facility issues.
Act as on-site point for customer issues and contract compliance for sites without a Site Manager.
Train and develop assigned staff.
Handle daily customer interactions and ensure service levels.
Implement and manage Ricoh Service Excellence programs.
Analyze problems with minimal guidance and drive resolution.
Understand SLAs, track progress, and report compliance/performance improvements.
Assist leadership with recruiting, staffing, and performance management.
Maintain professional internal relationships and provide workflow/machine operation training.
Support cost-of-goods control and shift profitability.
Meet quality and deadline standards through scheduling practices.
Maintain workflow efficiency and accountability for quality/effectiveness.
Coordinate with sales on pricing and order issues.
Complete site reports and paperwork accurately and on time.
May manage work orders, vendor interactions, and inventory as needed.
May coordinate conference room and AV resources.
Prepare month-end management reports when Site Manager is absent.
Support training/development of site personnel and procurement via Oracle iProcurement.
Perform other duties as assigned.

Conhecimentos

Tactical facilitator of processes

Ability to present to a small group

Moderate problem-solving skills

Intermediate customer service skills

Intermediate technical aptitude

Intermediate written and verbal comms

Formação académica

High school diploma or GED

2+ years of related field experience

Previous training experience

Previous 2+ years of customer-facing work experience

Demonstrated proficient knowledge and understanding of technology

Descrição da oferta de emprego

Site Leader POSITION PROFILE

Accountable for the daily operations of a small site and acts as a go-to person for a small team by reporting and escalating facility-related issues to assigned leadership; assists in maintaining acceptable profit levels and ensures that customer service level expectations are met. Responsible for performing the contracted office services including, but not limited to: Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services. The Site Leader is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned.

Job Duties and Responsibilities

Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment.

May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail.

Acts as a go-to person for a small team of employees while assisting with job assignments, scheduling projects, supervising mandatory break times, and reporting and escalating facility-related issues to assigned leadership.

Is the point person on site for customer issues and contract compliance for sites with no Site Manager assigned.

Responsible for training and development of assigned staff.

Handles formal contact with the customer on a daily basis.

Responsible for effective implementation and management of RICOH Service Excellence programs.

Analyzes problems with minimum guidance while managing resolution.

Understands contractual Service Level Agreements, tracks progress, and can execute and report compliance and performance improvement measures effectively to customer key contacts.

Assists assigned leadership with recruiting, staffing, and performance management of site personnel.

Maintains positive internal working relationships with all department employees by communicating in a professional manner.

Provides training on workflow and machine operations when necessary.

Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.

Meets quality and deadline standards through the effective use of job scheduling practices.

Maintains efficient workflow by holding team members accountable for quality and efficiency of their work.

Facilitates resolution of issues concerning pricing and orders by interacting and communicating with the sales department.

Completes site reports and other paperwork accurately and on time.

May maintain daily routine functions including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required.

May include interaction with contracted vendors, facility management, and occupants.

May be responsible for office supply inventory reordering.

May be responsible for conference room coordination and A/V equipment resource management.

Completes month-end management reports in the absence of the Site Manager.

Assists the assigned AOM/ESM or NOM with training and development of site personnel.

Places requisitions for site products and supplies by utilizing Oracle's iProcurement application.

Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Requires:

High school diploma or GED required.

2+ years of experience in a related field (B2B and/or technical).

Previous training experience strongly preferred.

Previous 2+ years of customer-facing work experience required.

Demonstrated proficient knowledge and understanding of technology.

KNOWLEDGE, SKILLS, AND ABILITIES

Tactical facilitator of processes.

Ability to present to a small group.

Moderate problem-solving skills.

Intermediate customer service skills.

Intermediate technical aptitude.

Intermediate written and verbal communication skills.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

Typically an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levels.

Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instructions; prepare, provide, and convey diversified information.

Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files, and small parts).

Moderate dexterity required, including regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.