Site Leader

Ricoh Americas Corporation; Racine (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition assistance

Paid time off

Job summary

Ricoh Americas Corporation is seeking a Site Leader in Racine, WI to manage daily site operations for a small team and act as the on-site point person for customer issues and contract compliance. Responsibilities include coordinating mail, copying, and imaging services, and supervising staff to meet SLAs.

You will train staff, manage workloads, and ensure profitable site performance while maintaining excellent customer service and operations efficiency.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in a related field (B2B and/or technical).
• Previous training experience strongly preferred.
• 2+ years of customer-facing work experience required.
• Demonstrated proficient knowledge and understanding of technology.

Responsibilities

• Oversee daily site operations of mail room, copy center, or scanning facility and operate office equipment.
• Coordinate courier, reception, switchboard, shipping, and mail processing services.
• Serve as on-site go-to person for a small team, assign tasks, schedule projects, and report issues to leadership.
• Ensure compliance with SLAs and manage performance improvements communicated to customers.
• Support recruiting, staffing, and performance management for site personnel.
• Provide training on workflow and machine operations as needed.
• Maintain site reports and other paperwork; liaise with vendors and contracted services.

Skills

Facilitation

Group presentations

Problem solving

Customer service

Technical aptitude

Communication (verbal & written)

Education

High school diploma or GED

Job description

Site Leader

POSITION PROFILE

Accountable for the daily operations of a small site and acts as a go-to person for a small team by reporting and escalating facility-related issues to assigned leadership. Assists in maintaining acceptable profit levels and ensures that customer service level expectations are met. Responsible for performing contracted office services including, but not limited to, Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services. The Site Leader is the point person on-site for customer issues and contract compliance for sites with no Site Manager assigned.

Job Duties and Responsibilities

• Responsible for daily operations of a mail room, copy center, or scanning facility, including operating office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.

• May be responsible for:

• Courier Services

• Reception Services

• Switchboard Operations

• Shipping & Receiving

• Delivering and Processing Mail

• Acts as a go-to person for a small team of employees while assisting with job assignments, scheduling projects, supervising mandatory break times, and reporting and escalating facility-related issues to assigned leadership.

• Serves as the point person on-site for customer issues and contract compliance for sites with no Site Manager assigned.

• Responsible for training and development of assigned staff.

• Handles formal contact with customers on a daily basis.

• Responsible for effective implementation and management of RICOH Service Excellence programs.

• Analyzes problems with minimal guidance while managing resolution.

• Understands contractual Service Level Agreements (SLAs), tracks progress, and effectively executes and reports compliance and performance improvement measures to customer key contacts.

• Assists assigned leadership with recruiting, staffing, and performance management of site personnel.

• Maintains positive internal working relationships with all department employees by communicating in a professional manner.

• Provides training on workflow and machine operations when necessary.

• Achieves shift profitability in the area of cost of goods by effectively supervising the use of company materials and supplies.

• Meets quality and deadline standards through effective job scheduling practices.

• Maintains efficient workflow by holding team members accountable for the quality and efficiency of their work.

• Facilitates resolution of issues concerning pricing and orders by interacting and communicating with the sales department.

• Completes site reports and other paperwork accurately and on time.

• May maintain daily routine functions, including:

• Creating and completing work orders

• Contractor monitoring

• Inspections

• Reporting facility-related issues

• Providing support as required

• May include interaction with contracted vendors, facility management, and occupants.

• May be responsible for office supply inventory reordering.

• May be responsible for conference room coordination and A/V equipment resource management.

• Completes month-end management reports in the absence of the Site Manager.

• Assists the assigned AOM/ESM or NOM with training and development of site personnel.

• Places requisitions for site products and supplies utilizing Oracle iProcurement.

• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Requires:

• High school diploma or GED required.

• 2+ years of experience in a related field (B2B and/or technical).

• Previous training experience strongly preferred.

• 2+ years of customer-facing work experience required.

• Demonstrated proficient knowledge and understanding of technology.

KNOWLEDGE, SKILLS, AND ABILITIES

• Tactical facilitator of processes.

• Ability to present to small groups.

• Moderate problem-solving skills.

• Intermediate customer service skills.

• Intermediate technical aptitude.

• Intermediate written and verbal communication skills.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levels.

• Work assignments are diversified and require the ability to interpret, comprehend, and apply complex materials, data, and instructions; prepare, provide, and convey diversified information.

• Some physical effort is required. Work is primarily sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 lbs. (e.g., papers, books, files, and small parts).

• Moderate dexterity required, including regular application of basic skills such as calculator use, keyboarding, hand tools, and eye-hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.