Assistant Site Manager

ZipRecruiter; New Albany (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Assistant Site Manager, where you will play a vital role in ensuring exceptional customer service and operational excellence. This position offers a competitive hourly rate, along with opportunities for personal and career growth. You will be responsible for leading a team, exceeding sales goals, and maintaining high standards in service and operations. With a commitment to eco-friendly practices and community engagement, this role is perfect for those looking to make a positive impact while advancing their career. Embrace the chance to grow with an innovative team dedicated to making cleanliness a priority.

Benefits

Competitive Wages

Commission on Sales

Pay Increases through Training

Monthly Incentives

Ongoing Training and Development

Unlimited Wash Club Membership

50% Off Retail Items

Supplied Uniforms

Paid Vacation

Qualifications

• High school diploma required; leadership experience preferred.
• Basic IT skills including POS, Microsoft Office, and G Suite.

Responsibilities

• Assist site manager in daily operations and customer service.
• Engage customers and promote unlimited car wash packages.
• Manage staff scheduling and maintain quality control.

Skills

Leadership Experience

Customer Service Skills

Sales Skills

Coaching and Mentoring

Basic IT Skills

Education

High School Diploma

2-Year College Degree

Tools

POS Systems

Microsoft Office

G Suite

Job description

Job Description

Become a part of our team and earn a competitive hourly rate of $21.63, with the additional opportunity to qualify for quarterly incentives based on site performance. Moo Moo Express Car Wash operates under the parent company of Express Wash Concepts, one of the region’s award-winning, fastest-growing companies, and can offer you just that! We are more than a car wash – and are looking for individuals interested in Growing With Us!

Why Choose Moo Moo Express Car Wash? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join us in our mission to make a difference through the power of cleanliness.

Benefits to joining Moo Moo Express Car Wash

• Competitive wages
• Commission on wash club membership sales
• Pay increases through training and growth opportunities
• Monthly incentives and award programs
• Ongoing training and development
• Unlimited Wash Club membership
• 50% off retail items
• Supplied uniforms
• Paid vacation per Employee Manual

Essential Duties and Responsibilities

As an Assistant Site Manager, you will assist the site manager to ensure the store is operating and exceeding customer service needs. You will also focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Your workday will also consist of, but not be limited to:

• Maintain high-quality day-to-day on-site store operations
• Lead with integrity and foster a culture of respectful accountability
• Strive to exceed sales goals and store growth
• Assist with recruiting, developing, and motivating teams to deliver the company’s mission
• Successful management of labor and staff scheduling
• Effective P&L management through monitoring of chemicals, utilities, and other expenditures
• Maintain quality assurance through accurate Quality Control checks
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits
• Monitor inventory and supplies and assist with orders
• Ensure adherence to all safety protocols and standard operating procedures
• Properly address all customer escalations in a calm and collected manner
• Learn wash process and equipment to expand the knowledgebase
• Further growth through educational/training opportunities
• Perform other related duties as required and assigned

Job Requirements

• Must have a high school diploma or an equivalent certificate
• 2-year college degree (but not required)
• Must have at least 1 year of leadership experience
• Basic IT and computer skills (POS, Microsoft Office, G Suite)
• Ability to work flexible hours including evenings & weekends
• Be present in the moment with a positive attitude
• Ability to coach, mentor, and train
• Present a professional image according to appearance guidelines
• Strive to exceed expectations and maintain accountability

Work Environment and Physical Demands

• Required to stand and move throughout the site for the entire shift
• Ability to work on your feet for an entire shift in a fast-paced environment
• Ability to work outside in all weather conditions
• Ability to lift 25lbs

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.