Assistant Site Manager

ZipRecruiter; Madison Heights (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

El Car Wash, expanding into Michigan, seeks an Assistant Site Manager to support daily operations at their car wash location. The ideal candidate will oversee staff, maintain equipment, and ensure exceptional customer service while promoting a customer-focused culture. This role offers a flexible career with potential for growth in an innovative company known for its high-quality service and eco-friendly approach.

Benefits

Full Comprehensive Benefits

401K Retirement Savings Plan with a 4% Match

Free Car Washes

On-the-Job Training and Career Growth

Pet Insurance

Mental Health Days

Paid Time Off

Maternity Leave

Paternity Leave

Tuition Reimbursement

Qualifications

• Proven leadership experience with the ability to guide and motivate teams.
• Strong organizational and multitasking skills.
• Basic understanding of car wash equipment and maintenance procedures.

Responsibilities

• Support the Site Manager in overseeing daily operations and staff scheduling.
• Ensure all customers receive exceptional service and address any complaints.
• Identify opportunities for operational improvements and recommend solutions.

Skills

Leadership

Customer Service

Problem-Solving

Organization

Education

High school diploma or equivalent

Associate's degree in Business Management or related field

Job description

Job DescriptionJob Description

What you’ll be doing:

The Assistant Site Manager (ASM) will support the Site Manager in overseeing the daily operations of our car wash location. This role involves managing staff, ensuring exceptional customer service, and maintaining equipment to ensure high-quality service delivery.

• Assist the Site Manager in overseeing daily operations, including car wash processes, staff scheduling, and inventory management.
• Ensure that all car wash equipment functions properly and perform routine checks and maintenance.
• Assist in recruiting, onboarding, and scheduling employees to meet operational needs.
• Ensure that all customers receive exceptional service and address any issues or complaints promptly and professionally.
• Assist in managing customer relations, including handling service inquiries and resolving disputes.
• Promote a customer-focused culture, ensuring staff adhere to service standards and best practices.
• Assist in managing daily operational reports, including sales, inventory, and equipment status.
• Identify opportunities for operational improvements and provide recommendations to the Site Manager.
• Participate in ongoing training and development to stay updated on industry best practices and innovations.

What you’ll bring to the team:

• High school diploma or equivalent; associate's degree or higher in Business Management or a related field is a plus.
• Proven leadership experience, with the ability to guide and motivate teams effectively.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent customer service skills with a focus on creating a positive customer experience.
• Ability to work independently with minimal supervision, demonstrating high levels of integrity and responsibility.
• Basic understanding of car wash equipment and maintenance procedures.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Capable of standing for long periods and working outdoors in varying weather conditions, such as rain, snow, and sun.
• Basic computer proficiency and familiarity with point-of-sale (POS) systems.

COMPETENCIES

Problem- Solving

Team Collaboration

Customer Centric Approach

Job Knowledge & Technical Skills

Drives Results

Safety & Compliance

El Car Wash Benefits:

• Full Comprehensive Benefits
• 401K Retirement Savings Plan with a 4% Match! FREE Money!!
• On-the-Job Training and Career GROWTH
• Pet Insurance
• Work-Life Balance
• Mental Health Days
• Paid Time Off
• Maternity Leave
• Paternity Leave
• Tuition Reimbursement
• Neurodivergent Hiring Program
• FREE Car Washes!

First, a little about us:

El Car Wash, one of South Florida’s fastest-growing companies, is expanding into Michigan and looking for new team members. We offer a flexible career with above-industry-average income and excellent potential for long-term growth. Founded in 2011 and based in Miami, El Car Wash is the leading express car wash operator in Florida, with over 40 active locations and plans for more than 40 additional sites by 2026. We are proud to be the Official Car Wash of the Florida Panthers, and we partner with the University of Central Florida Athletics, Baptist Health, Advent Health, and many other local organizations. In Michigan, we are the Official Car Wash of the Detroit Lions and collaborate with various groups across our markets. Our unlimited wash program, high-quality products, exceptional customer service, and eco-friendly approach have made us the top car wash company in Florida, and now in Michigan.

EL Car Wash is an Equal Opportunity Employer