Assistant Showroom Manager

Stark Carpet Corporation; Stamford (CT); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Great Paid Time Off Policy

Job summary

Stark Carpet Corporation is seeking an Assistant Showroom Manager to support the Stamford showroom's leadership and daily operations. The role blends sales leadership, operational oversight, and individual selling responsibilities to coach staff, oversee sales support, and manage a personal book of business.

The ideal candidate will have sales experience, enjoy leading people, and create an exceptional showroom experience for clients such as interior designers and retail customers.

Qualifications

• 2+ years of sales experience in flooring, carpet, luxury home furnishings, interior design, or related industry.
• Experience leading, supervising, or mentoring a team.
• Ability to balance personal sales goals with leadership responsibilities.
• Strong understanding of trade (B2B) and retail (B2C) sales environments.
• Excellent communication, interpersonal, organizational, and problem-solving skills.
• Experience building long-term client relationships and managing multiple priorities.
• Proficiency with CRM platforms (HubSpot, Salesforce, or similar) and order management systems.

Responsibilities

• Manage, coach, and develop a team of Account Managers and sales support professionals.
• Provide leadership for the sales support team, including order processing, quoting, sample coordination, and customer service.
• Hold regular team meetings to review business initiatives, sales performance, and company updates.
• Foster a positive showroom culture while managing performance and development.
• Partner with HR on hiring, onboarding, performance management, attendance, and development.
• Reinforce product knowledge and sales best practices through ongoing coaching.

Skills

Sales leadership

Team coaching

Relationship building

Communication

Problem solving

Customer service

CRM proficiency

Multitasking

Education

Bachelor's degree preferred

Interior Design or Business background

Tools

HubSpot

Sales/order management systems

Job description

STARK is seeking an Assistant Showroom Manager to support the leadership and daily operations of our Stamford showroom. This role combines sales leadership, operational oversight, and individual selling responsibilities. The Assistant Showroom Manager will coach and develop showroom staff, oversee the sales support function, ensure operational excellence, and actively manage a personal book of business.

The ideal candidate is an experienced sales professional who enjoys leading people, building client relationships, and creating an exceptional showroom experience.

Job Responsibilities

• Manage, coach, and develop a team of Account Managers and sales support professionals
• Provide leadership for the sales support team, including order processing, quoting, sample coordination, and customer service
• Hold regular team meetings to review business initiatives, sales performance, and company updates
• Foster a positive, collaborative showroom culture while managing employee performance, coaching, and conflict resolution
• Partner with Human Resources on hiring, onboarding, performance management, attendance, and employee development
• Reinforce company standards, product knowledge, and sales best practices through ongoing coaching

Sales & Business Development

• Maintain and grow a personal portfolio of trade and retail clients while meeting individual sales goals
• Build and strengthen relationships with interior designers, architects, contractors, and retail clients
• Identify new business opportunities through showroom visits, presentations, networking, and outside sales activity
• Assist Account Managers with product selection, pricing, estimates, and discount approvals to help close business
• Develop account strategies based on customer activity and growth opportunities
• Resolve client concerns professionally to ensure an exceptional customer experience

Showroom Operations

• Oversee daily showroom operations to ensure efficient workflow and exceptional client service
• Ensure smooth handoffs between sales representatives and support staff for accurate order processing and timely fulfillment
• Identify and resolve operational bottlenecks within the sales-to-order pipeline
• Serve as the liaison between Account Managers and the Processing Team to ensure consistent, timely order fulfillment
• Approve vendor invoices and oversee showroom billing processes
• Oversee rug transfers, sample management, memo returns, and showroom inventory
• Maintain showroom merchandising standards and sample room organization
• Support logistics and internal problem‑solving related to customer orders and operational issues

Additional Responsibilities

• Promote STARK's culture and values throughout the showroom
• Participate in company initiatives, training, and leadership meetings
• Perform additional duties as assigned

Job Requirements

• 2+ years of sales experience, preferably within flooring, carpet, luxury home furnishings, interior design, or a related industry
• Previous experience leading, supervising, or mentoring a team preferred
• Demonstrated ability to balance personal sales goals with leadership responsibilities
• Strong understanding of both trade (B2B) and retail (B2C) sales environments
• Excellent communication, interpersonal, organizational, and problem‑solving skills
• Experience building long‑term client relationships and managing multiple priorities
• Proficiency with CRM platforms (HubSpot, Salesforce, or similar) and order management systems
• Bachelor's degree preferred, ideally in Interior Design, Business, or a related field
• Luxury sales experience and carpet or flooring industry experience are highly desirable

Benefits

• Health Insurance
• Vision Insurance
• Great Paid Time Off Policy

Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

The pay range for this role is:

100,000 - 100,000 USD per year (Stamford)