Assistant Shop Manager

Take 5 Oil Change; Suisun City (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Take 5 Oil Change in Suisun City, CA is seeking an Assistant Shop Manager (ASM) to lead a team in a fast-paced, car-service environment. You will ensure customer satisfaction, oversee daily shop operations, and assist with inventory and training.

A strong customer-service background and ability to communicate in English are essential. You will be responsible for running the floor, supporting the Shop Manager in their absence, and upholding Take 5’s service standards while maintaining a safe,

Qualifications

• Must be able to lead a team in a fast-paced shop.
• Must be able to read and write in English.
• Experience in customer service or retail is preferred.

Responsibilities

• Check in with customers before they leave the shop.
• Assume the responsibility and authority of the Shop Manager in the Shop Manager’s absence.
• Running the floor (ensuring team coverage and customer satisfaction).
• Perform opening and closing procedures.
• Assist with counting and adjusting inventory.
• Ensure customer satisfaction, address complaints and handle claims.

Skills

Customer service

Team leadership

People skills

English communication

Job description

Job Details: Job Location: Suisun City, CA 94585, Salary Range: $20.00 - $22.00 Hourly, The Take 5 Family is hiring customer service maniacs!

People person? Do you enjoy leading a team? Outgoing and positive attitude? We will train you the Take 5 way for changing oil, replacing wiper blades and air filters, filling air in tires, other light maintenance services, and how to oversee a shop. Our team members are successful with all backgrounds and experience levels. Take 5 offers a stay-in-your-car hassle free oil change experience. The job is similar to restaurants or retail environments.

What Team Members Love about Take 5

• The Pit Tech to President career path -- Take 5 is committed to supporting your career goals. Over 90% of Shop Managers started as Lube Techs.
• The family environment
• Benefits/Pay information
• Easy to transfer to locations across the state …. and the country!
• Opportunity to meet new people every day
• Community involvement
• Learning new skills

Good to Know Before You Start!

• It might feel like you are studying for a test at the beginning. It’s important that all team members gain a strong knowledge of our oils and services.
• Must maneuver in and out of a shallow 3’ deep pit used to position yourself safely under cars.
• You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning.
• You may need to work in hot/cold weather conditions.
• Always be alert and aware of your surroundings.
• Must be able to lift up to fifty (50) pounds.
• Must be able to travel out-of-state for training purposes.
• Need to be able to communicate effectively, including reading and writing in English.
• Need to have reliable transportation.

What does an Assistant Shop Manager (ASM) do?

• Check in with customers before they leave the shop to make sure they had a great experience.
• Assume the responsibility and authority of the Shop Manager in the Shop Manager’s absence.
• Running the floor (making sure each team member is where they need to be, ensuring everything has been checked on each vehicle, and every customer is satisfied before they leave).
• Perform opening and closing procedures.
• Assist with counting and adjusting inventory.
• Place supply orders.
• Ensure customer satisfaction, address complaints and handle claims.
• Anyone in Management is always responsible for onboarding, training and developing their team members.
• Being a role model to other team members in the shop.
• Setting goals and holding team members accountable.
• Assist with team member scheduling.

ASM Technician Duties

• Drain motor oil and change oil filter
• Wash windshield and adjust tire pressure
• Inspect and top off fluids
• Assist the customer in selecting oil type and other services
• Process payment for services performed.
• Perform coolant exchanges
• Restock and maintain inventory levels on the floor
• Maintain shop, office, and bathroom cleanliness
• Pass out flyers
• Sign waving
• All other duties as assigned