Assistant Shop Manager

LV Petroleum; Rogers (AR); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly Pay

Health Care Plan

Retirement Plan

Paid Time Off

Job summary

LV Petroleum in Rogers, AR is seeking an Assistant Shop Manager to support the Truck Services Manager in daily Truck Shop operations. You will supervise technicians, ensure excellent customer service, and uphold safety and quality standards.

You will coordinate operations, train staff, monitor workflow, assist with inventory and service delivery, and handle customer concerns. The role requires flexibility for evenings, weekends, and holidays, and a valid driver's license.

Qualifications

• High school diploma or equivalent required; a degree in management is preferred.
• 3+ years in a truck service or automotive environment, supervisory experience preferred.
• Strong leadership, communication, and customer service skills.

Responsibilities

• Assist in managing Truck Services operations and enforce policies.
• Supervise and train staff to promote teamwork and excellent service.
• Monitor workflow and support troubleshooting, diagnosing, and repair.
• Ensure equipment safety and maintenance aligns with standards.
• Oversee inventory, ordering supplies, and timely service delivery.
• Engage with customers to address concerns and provide solutions.
• Perform Truck Services Manager duties in their absence.

Skills

Leadership

People management

Customer service

Communication

P&L knowledge

Inventory management

Education

High School Diploma or equivalent

Management degree preferred

Job description

LV Petroleum is excited to announce an opening for an Assistant Shop Manager at our location. Our Truck Services division is dedicated to providing high-quality service and support to our customers, ensuring they're back on the road quickly and efficiently.

Position Overview:

As the Assistant Shop Manager, you will play a crucial role in supporting the Truck Services Manager in overseeing the daily operations of our Truck Shop. Your responsibilities will include supervising our talented team of technicians, ensuring exemplary customer service, and maintaining operational standards that align with our company’s goals.

Key Responsibilities:

• Assist in managing overall operations of the Truck Services department, ensuring compliance with all company policies and procedures.
• Supervise and train staff, promoting a culture of teamwork, accountability, and excellence in customer service.
• Monitor workflow and provide support in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers.
• Ensure that all equipment is maintained properly and all safety standards are followed.
• Assist in managing inventory, ordering supplies, and ensuring that all services are performed timely and accurately.
• Engage with customers to address concerns and provide solutions promptly.
• Help in achieving financial goals by monitoring expenses and supporting revenue growth initiatives.
• Perform the duties of the Truck Services Manager in their absence.

• High school diploma or equivalent required; a degree in management or a related field is preferred.
• 3+ years of experience in a truck service or automotive environment, preferably in a supervisory role.
• Strong leadership and people management skills with the ability to motivate teams.
• Excellent communication and customer service skills.
• Basic knowledge of financial performance metrics, including P&L management.
• Proficient in the use of computer systems and software applicable to service tracking and inventory management.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• A valid driver’s license is required.

• Weekly Pay
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)