Assistant Shop Manager

Take 5 Oil Change; Elk Grove (CA); On-site; USD 42,000 - 46,000; Full time

Job summary

Take 5 Oil Change in Elk Grove, CA is hiring for an Assistant Shop Manager. You will lead a team, ensure a smooth customer experience, and oversee shop operations including opening/closing, inventory, and service quality.

The role emphasizes hands-on duties, coaching, and developing staff while maintaining a high standard of customer care in a fast-paced oil-change environment.

Qualifications

• Must be able to read and write in English.
• Ability to lift up to 50 pounds.
• Must travel out-of-state for training.
• Must maneuver in and out of a shallow 3’ pit and work around cars.

Responsibilities

• Check in with customers to ensure a great experience.
• Assume manager duties in the Shop Manager’s absence.
• Run the floor and ensure every vehicle is serviced properly and customers are satisfied.
• Perform opening and closing procedures.
• Assist with inventory and supply orders.
• Onboard, train and develop team members as a role model.
• Lead by example and hold teammates accountable.
• Assist with technician duties including oil changes and related services.

Skills

Team leadership

Customer service

Communication

Reliability

Job description

Job Details: Job Location: Elk Grove, CA 95624, Salary Range: $20.00 - $22.00 Hourly, The Take 5 Family is hiring customer service maniacs!

People person? Do you enjoy leading a team? Outgoing and positive attitude? We will train you the Take 5 way for changing oil, replacing wiper blades and air filters, filling air in tires, other light maintenance services, and how to oversee a shop. Our team members are successful with all backgrounds and experience levels. Take 5 offers a stay-in-your-car hassle free oil change experience. The job is similar to restaurants or retail environments.

What Team Members Love about Take 5

• The Pit Tech to President career path -- Take 5 is committed to supporting your career goals. Over 90% of Shop Managers started as Lube Techs.
• The family environment
• Benefits/Pay information
• Easy to transfer to locations across the state …. and the country!
• Opportunity to meet new people every day
• Community involvement
• Learning new skills

Good to Know Before You Start!

• It might feel like you are studying for a test at the beginning. It’s important that all team members gain a strong knowledge of our oils and services.
• Must maneuver in and out of a shallow 3’ deep pit used to position yourself safely under cars.
• You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning.
• You may need to work in hot/cold weather conditions.
• Always be alert and aware of your surroundings.
• Must be able to lift up to fifty (50) pounds.
• Must be able to travel out-of-state for training purposes.
• Need to be able to communicate effectively, including reading and writing in English.
• Need to have reliable transportation.

What does an Assistant Shop Manager (ASM) do?

• Check in with customers before they leave the shop to make sure they had a great experience.
• Assume the responsibility and authority of the Shop Manager in the Shop Manager’s absence.
• Running the floor (making sure each team member is where they need to be, ensuring everything has been checked on each vehicle, and every customer is satisfied before they leave).
• Perform opening and closing procedures.
• Assist with counting and adjusting inventory.
• Place supply orders.
• Ensure customer satisfaction, address complaints and handle claims.
• Anyone in Management is always responsible for onboarding, training and developing their team members.
• Being a role model to other team members in the shop.
• Setting goals and holding team members accountable.
• Assist with team member scheduling.
• ASMs are also expected to perform all technician duties including but not limited to:
• Drain motor oil and change oil filter
• Wash windshield and adjust tire pressure
• Inspect and top off fluids
• Assist the customer in selecting oil type and other services
• Process payment for services performed.
• Perform coolant exchanges
• Restock and maintain inventory levels on the floor
• Maintain shop, office, and bathroom cleanliness
• Pass out flyers
• Sign waving
• All other duties as assigned