Assistant Shift Manager – Cage Operations

Wynn Resorts; Everett (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Diverse workforce

Inclusive culture

Training opportunities

Job summary

Wynn Resorts is seeking an Assistant Shift Manager for Cage Operations at Encore Boston Harbor. This role involves overseeing the Cashiers Cage operations, ensuring the security of currency and compliance with gaming regulations. The ideal candidate will have at least 3 years of casino experience, including leadership and Sports Book Management.

This position demands strong leadership qualities, project management skills, and fluency in English, with responsibilities including managing cash operations and ensuring excellent guest services.

Qualifications

• 3+ years of casino experience with at least 1 year in a leadership role.
• Ability to manage cashiers and gaming operations effectively.
• Strong communication skills to interact with guests and team members.

Responsibilities

• Oversee daily operations of the Cashiers Cage.
• Ensure compliance with gaming regulations and internal policies.
• Provide leadership and support to the Sports Book staff.

Skills

Cash handling

Gaming regulations compliance

Leadership

Project management

Fluency in English

Education

High school degree

Bachelor's Degree in a related field

Tools

Microsoft Office

Wagering systems

Job description

Job Description

The Encore Boston Harbor Assistant Shift Manager– Cage Operations will assist in the daily operations of the Cashiers Cage. This position will oversee and manage the activities of the Count Rooms to ensure the integrity of currency and chips/tokens counting derived from casino games, as well as ensuring compliance with all gaming regulations and Massachusetts Gaming Commission and federal reporting requirements. Responsibilities include but are not limited to: implementing the department strategy; maximizing opportunities for departmental and company success; ensuring security and protection of all casino assets passing through the cashiers cage; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction for casino cage.

Assistant Shift Manager will be responsible for gaming protections, including monitoring the wagering counter and Administrative Operator room. The Assistant Shift Manager will also provide support and leadership to the Sports Book staff. Through efficient acceptance, monitoring, and adjusting of wagering transactions, the Supervisor NT will ensure that all goals of the department are carried out as set forth by the Director.

Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Ensures that the Sports Book appearance is up to Encore Boston Harbor standards.
• Monitoring, tracking, and adjusting wagers according to business levels.
• Monitors TV selections and audio for the Sports Book.
• Completes W2-G’s on winning tickets.
• Responsible for ensuring appropriate materials including racing forms, scratch/odds sheets, and wagering guides are fully stocked.
• Monitors book activity (i.e., Regulation 6A related transactions).
• Verifies monetary balances at intervals determined by management.
• Participates in the execution of short- and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement; identifies key drivers of success.
• Assists in the management of day-to-day activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Assists in the management and the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Assists management to ensure department delivers and maintains a maximum level of property-wide service and satisfaction.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property-wide communication.
• Assists in the hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels; creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy; responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and surrounding communities, as an ambassador of the Encore brand.
• Manages and assists cashiers and Ticket Redemption Unit (TRU) Leads.
• Ensures that all Cashiers Cage reports are submitted in a timely manner.
• Maintains high Team Member morale and good customer relations.
• Assigns cage team members to various locations according to job requirements and the team members’ abilities, skills, and experience.
• Observes performance of duties to evaluate efficiency and to detect and correct inefficient work practices.
• Responsible for the balancing of various bank drawers within the Cage/Credit area of the Finance Department, maintaining accuracy throughout all phases of the balancing process.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job‑related duties as assigned.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications

21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience

High school degree or equivalent required. Bachelor’s Degree in a related field or equivalent experience preferred. Minimum 3 years of casino experience, 1 year in a leadership role required. Minimum 2 years of Sports Book Management experience is also preferred but not required, with a prior leadership role preferred. Candidates must have skill with 10-key, the operation of wagering systems and Ticket Issuing Machines. Requires general computer skills, basic knowledge of Microsoft Office required. Candidate must have experience with planning and project management.

Language Skills

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English. Ability to write detailed instructions and correspondence. Ability to effectively present information in one‑on‑one and group situations. Second language a plus.

Mathematical Skills & Reasoning Ability

Ability to compute basic mathematical calculations. Ability to decipher various reports and create and maintain reports upon request. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Work Environment

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. When on the casino floor or some back‑of‑house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property. Reliable, consistent, and punctual attendance is required.

Equal Opportunity Employer

Wynn Resorts is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.