Wynn Rewards Representative

Encore Boston Harbor; Everett (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Encore Boston Harbor in Everett, MA, is seeking an on-site Representative – Wynn Rewards to enroll guests in the Wynn Rewards program and deliver exceptional service. Evening, weekend and holiday availability is required.

The role emphasizes guest engagement, event support, and accurate handling of Red Card accounts while upholding Encore standards and promoting the loyalty program. You will work to maintain high guest satisfaction, support promotional activities, and ensure accurate records.

Qualifications

• Age 21 or older.
• High school degree or equivalent preferred; hospitality, casino or loyalty program experience preferred.
• Minimum 40 words per minute typing skills required.
• Knowledge of Microsoft Office preferred.

Responsibilities

• Maintain Encore standards and ensure excellent guest and team member experience.
• Assist with Red Card loyalty program accounts and promotions.
• Support slot marketing promotions and events as needed.
• Work with safety and follow department safety standards.
• Provide high level of guest service during evening, weekend, and holiday shifts.

Skills

Customer service

Hospitality

Attention to detail

Communication skills

Education

High School Diploma

Tools

MS Office

Job description

• Compensation: USD 31.00 - USD 31.00 - hourly

Company Description

About Encore Boston Harbor

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

Hourly Pay: $31.00 - $31.00

Employment Status: This position is classified as Steady Extra, meaning it is not part‑time and does not have a guaranteed set schedule. Hours are scheduled based on business demand. Steady Extra roles offer consistent opportunities to work while supporting high‑volume periods and key business needs across the property.

Scheduling Flexibility: Evening, weekend, and holiday availability is required, as shifts are driven by operational needs, special events, and on‑property activities. Representatives may work varying schedules week to week and must be flexible to support guest engagement, promotions, and departmental initiatives as needed.

The Encore Boston Harbor Representative – Wynn Rewardsis responsible for new enrollments in the Wynn Rewards Program through on-property activities, special events, and other customer engagement. Responsibilities include, but are not limited to: maintaining all Encore Standards;andensuringexcellentguest andteam memberexperience.

JOB RESPONSIBILITIES:

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
• Delivers and maintains a maximum level of service.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Always ensures guests receive exemplary customer service when explaining, instructing and assisting guests with the fundamentals of the Red Card loyalty program
• Efficiently and accurately create and maintain Red Card accounts as needed.
• Responsible for encouraging participation in the Red Card program, explaining all promotions and marketing material, property information and ensure a positive and friendly atmosphere along with supplying excellent customer service.
• Assists slot marketing department in promotions and events as needed.
• Works with safety as a priority and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:

High school degree or equivalent preferred. Hospitality, Casino or Loyalty Program experience preferred.

Minimum 40 words per minute typing skills required.

Knowledge of Microsoft Office preferred

Outstanding organizational and interpersonal skills, as well as excellent attention to detail.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required. Ability to write instructions. Ability to effectively present information.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
• Reliable, consistent, and punctual attendance is required.

Additional Information

All your information will be kept confidential according to EEO guidelines.