Assistant Service Manager - Worcester, MA

The Goodyear Tire & Rubber Company; Worcester (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Prescription plans

Dental

Vision

401(k)

Life insurance

Disability

Tuition reimbursement

Sick time

Vacation time

Tire discounts

Job summary

The Goodyear Tire & Rubber Company in Worcester is seeking an Assistant Service Manager to lead the service department, schedule technicians, and deliver outstanding guest service in our auto care center.

You should have at least 1 year of automotive service experience, a valid driver's license, and be available to work retail hours including some holidays and weekends. We offer competitive pay, medical plans, 401(k), and tire discounts.

Qualifications

• Minimum 1 year of automotive service department experience.
• Valid driver's license.
• Must be at least 18 years old.

Responsibilities

• Drive and reach sales goals through guest interactions, including tire and service sales.
• Build guest relationships and ensure guest satisfaction as liaison between technicians and guests.
• Effectively manage the service department as needed.
• Contribute to training and development of service department associates.
• Explain warranties, promotions, and advertisements to guests.
• Follow manufacturer guidelines to recommend appropriate services and products.

Skills

Guest relations

Sales

Teamwork

Communication

Job description

Location

981 Grafton Street

Shift

Must be able to work retail hours including some holidays and weekends

Starting Pay

19.00-25.00

Benefits

• Selected candidates may be eligible for a number of benefits, including medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sickness and vacation time, as well as tire discounts
• Medical plans
• 401(k)
• Certification reimbursement
• Paid vacations

Company Overview

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast-paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, begin your career with the tire and auto service innovation leader!

General Description

As an Assistant Service Manager, you will gain hands‑on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests while delivering outstanding service. You will also become familiar with managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities

• Drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through being the liaison between technicians and guests
• Effectively manage the service department as needed
• Contribute to training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

Minimum 1 year of previous Automotive Service department experience

Valid driver's license

Must be at least 18 years of age

• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous management experience
• Previous automotive service sales experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Ability to follow established safety policies and procedures

Goodyear is one of the world’s largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centres in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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