Service Manager - Stoneham, MA

The Goodyear Tire & Rubber Company; Stoneham (MA); On-site; USD 32,000 - 43,000; Full time

Job summary

The Goodyear Tire & Rubber Company is seeking a Service Manager to gain hands-on experience in one of Goodyear's auto service centers. You will manage the service department, schedule staff, and organize workflow to deliver high-quality work on time while building guest relationships.

Responsibilities include driving sales through guest interactions, training staff, and ensuring safety and compliance with guidelines.

Qualifications

• Minimum 1 year of automotive service management experience.
• Valid driver's license required.
• Must be at least 18 years old.
• Candidates must be legally authorized to work in the U.S. without sponsorship.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests.
• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction by acting as liaison between technicians and guests.
• Contribute to training and development of service department associates.
• Articulate warranties, promotions, and advertisements to guests.
• Utilize tools to make recommendations based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform manual tasks including lifting tires and wheels, standing, bending, and squatting.

Skills

Automotive service management

Valid driver's license

Authorized to work in US

No relocation offered

US work eligibility

Communication skills

Teamwork

Job description

The salary is $27 per hour and is governed by the terms of the applicable collective bargaining agreement

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast-track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, begin your career with the tire and auto service innovation leader!

General Description

As a Service Manager you will gain hands‑on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities will include, but will not be limited to:

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests

• Help drive and reach sales goals through guest interactions including tire and service sales

• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests

• Responsible for contributing to the training and development of service department associates

• Articulate all warranties, promotions, and advertisements

• Utilize tools provided to make recommendations to guests based on manufacturing guidelines

• Maintain a clean and safe work and guest area

• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Minimum 1 year of previous Automotive Service management experience

• Valid driver's license

• Must be at least 18 years of age

• No relocation is being offered for this position

• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous automotive service sales experience

• Previous automotive service experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others

• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork

• Ability to review, analyze, and interpret information, identify problems, and make decisions

• Ability to read, understand, and follow procedures and guidelines

• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays

• Commitment to following established safety policies and procedures.

GOODYEAR IS AN EQUAL OPPORTUNITY EMPLOYER

Goodyear is an Equal Employment Opportunity and Affi

All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Click here for more information about Equal Opportunity laws and here for related information.

See Goodyear's EEO & Aff