Assistant Service Manager - Technical

Channel Commercials PLC; Kent (WA); On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company is seeking an Assistant Service Manager - Technical for their Strood depot. The role involves managing administrative work within the service department, providing technical support, and overseeing workshop employees. Ideal candidates should possess strong analytical skills, excel in problem-solving, and be adept at managing multiple tasks while maintaining high standards of quality.

Benefits

Sick pay

Pension scheme

30 days holiday including bank holidays

Qualifications

• Creative and open minded towards innovation.
• Strong analytical and problem solving skills.
• Ability to motivate staff and manage workload flexibly.

Responsibilities

• Manage, oversee and monitor administration work within Service Department.
• Provide technical support and liaise with customers regarding inquiries.
• Monitor and implement corrective actions regarding service department statistics.

Skills

Analytical skills

Problem solving

Relationship building

Self-motivation

Planning and Scheduling

Attention to detail

Written and presentation skills

Job description

Contract: Permanent

Based: Strood, Kent

Hours: 45 hours a week

We have an exciting opportunity for an Assistant Service Manager - Technical based at our Strood depot.

The purpose of the role is to manage, oversee and monitor all aspects of administration work within the Service Department at Strood and to oversee the workshop employees, supporting the Workshop Manager.

You will also assist the Depot Manager in the management of the Strood Service Department.

Key responsibilities include

• Provide technical support to theworkshop and customers
• Liaise with customers regardingenquiries, invoice queries and customer complaints
• Monitor, analyse and implementcorrective actions where necessary for:
  • Diversions (Saleable v non-productivehours) to ensure maximum utilisation of staff
  • MOT Statistics
  • DAFaid statistics
  • Quality checks to ensure DAF targetsare met.
  • DAF KPIs
  • Health & Safety Reviews
• Check and approve service departmentcosts
• Deputise for the Depot Manager asrequired

Essential Qualities include:-

• Creative and open minded towards innovation and new ways of doing things
• Ability to build strong relationships across the business
• Ability to motivate staff
• Ability to build and maintain good relationships with customers & suppliers etc
• Self-motivated but also ability to collaborate well in a team
• Able to work with multiple internal and external stakeholders
• High standards of appearance, conduct, performance and integrity
• Positive drive and resilience
• Able to deal with multiple activities at one time whilst maintaining quality of delivery
• Utilise self-management to organise, prioritise and manage workload in a flexible manner
• Planning, Scheduling and follow up skills
• Strong analytical and problem solving skills, with a proactive approach to resolve issues and addressing customer’s needs.
• Written and presentation skills
• Understanding of profit margins
• Accuracy and attention to detail

To apply, please attach a CV and covering letter detailing your salary expectations below.

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Ref: PE01

Location Strood, Kent

Salary Circa £40k (depending on skills and experience)

Benefits Sick pay, pension scheme and 30 days holiday (including bank holidays).