Assistant Service Manager / Service Drive Manager | Commission-Based - Eastside Subaru

Gee Automotive Group; Kirkland (WA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company 401(k) with match

Paid time off

Employee pricing on parts, service, &v

Vehicle discounts

Job summary

Eastside Subaru in Kirkland, WA is seeking an Assistant Service Manager / Service Drive Manager to lead our service drive operations and deliver an exceptional ownership experience for every guest. This leadership role requires hands-on management, collaboration with technicians and advisors, and a focus on customer satisfaction and process efficiency.

You will coach advisors, ensure clear communication, and drive service performance and CSI scores while supporting department goals and policies.

Qualifications

• Previous automotive service department leadership experience.
• Experience as a Service Advisor, Assistant Service Manager, or Service Drive Manager preferred.
• Strong customer service and conflict-resolution skills.
• Proven ability to lead, motivate, and develop a team.
• Excellent communication and organizational skills.

Responsibilities

• Manage daily service drive operations and customer flow.
• Coach service advisors to maximize satisfaction and performance.
• Ensure clear communication with customers throughout the repair process.
• Handle escalated customer concerns professionally.
• Monitor schedules and workflow to improve efficiency.
• Collaborate with technicians and management to meet goals.
• Maintain high CSI scores and target profitability.

Skills

Leadership

Customer service

Conflict resolution

Communication

Team development

Job description

Assistant Service Manager / Service Drive Manager | Commission-Based - Eastside Subaru# Assistant Service Manager / Service Drive Manager | Commission-Based - Eastside SubaruEastside Subaru - Kirkland, WA 98034## OverviewSalary Range$100,000.00 - $120,000.00 Commission/yearPosition TypeFull TimeCategoryService## Description**Ready to take the next step in your automotive service leadership career?** Eastside Subaru is looking for a customer-focused, results-driven professional to lead our service drive operations and help deliver an exceptional ownership experience to every guest who visits our dealership.This is a hands-on leadership opportunity for someone who thrives in a fast-paced environment, enjoys developing strong customer relationships, and can effectively support technicians, advisors, and service department operations.**Why Join Eastside Subaru?**At Eastside Subaru, we pride ourselves on a positive workplace culture, strong customer loyalty, and a commitment to excellence. You'll join a team that values professionalism, accountability, and continuous improvement while offering a clear path for career growth.* Established and growing dealership* Strong customer base and service traffic* Collaborative leadership team* Career advancement opportunities* Supportive work environment focused on success## ***Assistant Service Manager / Service Drive Manager Job Responsibilities**** Manage daily service drive operations and customer flow* Support and coach service advisors to maximize customer satisfaction and performance* Ensure exceptional customer communication throughout the repair process* Handle customer concerns and help resolve escalated situations professionally* Monitor service schedules and workflow to improve efficiency* Work closely with technicians, advisors, and department management to meet performance goals* Maintain high CSI (Customer Satisfaction Index) scores* Assist in achieving departmental sales, productivity, and profitability objectives* Ensure dealership policies and manufacturer standards are followed## ***Assistant Service Manager / Service Drive Manager Benefits and Compensation*****Compensation:** $90,000 - $110,000 annually to start, based on experience and qualifications.On top of competitive pay, we are proud to offer...* Employer-subsidized Medical and Dental insurance, with comprehensive coverage options* Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth* A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family* 401(k) with Company Match* Generous Paid Time Off that begins accruing from Day 1* Exclusive employee pricing for you and your family on parts, service, and vehicles## Qualifications***Assistant Service Manager / Service Drive Manager Qualifications**** Previous automotive service department leadership experience* Experience as a Service Advisor, Assistant Service Manager, or Service Drive Manager preferred* Strong customer service and conflict-resolution skills* Proven ability to lead, motivate, and develop a team* Excellent communication and organizational skills* Ability to work effectively in a fast-paced dealership environment* Strong understanding of service department operations and workflow management*Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.*If you're an experienced automotive service professional looking for a leadership opportunity with a respected dealership, we'd love to hear from you. Join Eastside Subaru and help us deliver an outstanding experience for every customer, every day.**Apply now and take the next step in your automotive career!**