Assistant Service Manager/ Service Advisor

Hondacity; Milwaukee (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive Compensation Plans

Medical

Dental

Vision

401K

Paid Training

Paid Vacation

Company Holidays

Saturday Lunches

Employee Discounts on Products and Services

Job summary

Hondacity in Milwaukee, WI, is seeking an Experienced ASM (Service Advisor) to enhance customer experience and ensure efficient service operations. You'll oversee service orders, manage team tasks, and strive for high customer satisfaction.

The ideal candidate should possess strong communication and management skills, demonstrating a proven track record of service success. Our benefits include competitive compensation and numerous employee perks.

Qualifications

• Demonstrated ability to manage others.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.

Responsibilities

• Oversee service orders and ensure prompt, courteous service.
• Maintain customer happiness scores at or above standards.
• Collaborate with management on hiring and discipline decisions.

Skills

Organized and friendly personality

Time management skills

Fantastic communication skills

Team oriented and self-motivated

Job description

Follow This Link to the Video: Why work here?

Our bustling Service Department seeks an Experienced ASM (Service Advisor) to join our team in exceeding customer expectations, surpassing personal and professional goals and growing in their careers. We are always busy. We have the work to fit your drive and exceed your financial goals.

Benefits

• Competitive Compensation Plans
• Medical
• Dental
• Vision
• 401K
• Paid Training
• Paid Vacation
• Company Holidays
• Saturday Lunches
• Employee Discounts on Products and Services

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

Apply in person to Jeff Shurkoff at Schlossmann Honda City: 3450 S. 108th St., Milwaukee WI 53227 or Apply Online.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.