Service Technician - Hermann

Sydenstricker Nobbe Partners; Hermann (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Sydenstricker Nobbe Partners (SNP Hermann) is seeking an experienced Service Technician to diagnose and repair John Deere equipment and related technology. You will mentor trainees, support customer clinics, and handle field diagnostics as needed.

Requires a 2-year degree, valid driver's license, and demonstrated ability with mechanical, electrical, and hydraulic systems. Travel up to 50% with emphasis on safety and precise documentation of work orders.

Qualifications

• Experience performing service repairs and maintenance using manuals and procedures.
• Experience with mechanical, electrical and hydraulic systems on off-road or heavy equipment.
• Ability to operate diagnostic tools and software to troubleshoot equipment.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment and technology
• Mentors Service Technician Trainees and Service Technicians
• Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products

Skills

Diagnostics & repairs

Mentor new technicians

Field service

Effective communication

Documentation

Team collaboration

Education

High School Diploma / GED

Associate degree preferred

2 Year Degree

Tools

Service ADVISOR

Diagnostic tools

Job description

Job Details Level: Experienced
Job Location: SNP Hermann - Hermann, MO 65041
Position Type: Full Time
Education Level: 2 Year Degree
Travel Percentage: Up to 50%
Job Category: Skilled Labor - Trades

Position Specifics

Department: Service
Reports to: Service Manager or Service Location Manager
Purpose: Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment and technology
• Mentors Service Technician Trainees and Service Technicians
• Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products

Qualifications

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technicians specialty
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associate degree preferred
• Valid driver's license required; CDL (Commercial Driver's License) preferred