Assistant Service Manager – Dispatching Experience

Porsche White Plains; City of White Plains (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off

Career Growth Opportunities

Employee Training

Collaborative team environment

Job summary

Porsche White Plains is seeking an Assistant Service Manager with strong dispatching experience to join our team. You will help lead our Service Department, manage technician workflow, and ensure vehicles are repaired accurately and on time.

The ideal candidate will have dealership and automotive service knowledge, with hands-on dispatching experience and a proven ability to coordinate multiple repair orders in a fast-paced environment. Join a collaborative team focused on quality and growth.

Qualifications

• Dealership experience required.
• Automotive service experience required.
• Previous service dispatching experience preferred.
• Experience in an Assistant Service Manager or related leadership role is a plus.
• Strong organizational and time-management skills.

Responsibilities

• Assist the Service Manager with the daily operations of the Service Department.
• Dispatch and coordinate repair orders based on technician skill level, workload, and shop capacity.
• Plan and control the flow of service work through the department to maximize efficiency.
• Assign work to the appropriate technician and monitor progress to ensure timely completion.
• Ensure technicians follow dealership, manufacturer, and warranty procedures.
• Review completed repair orders and technician documentation for accuracy and completeness.
• Ensure technicians complete multi-point vehicle inspection forms.
• Maintain an accurate daily dispatch log and submit it to Service Management at the end of each shift.
• Maintain records of carryover and delayed vehicles.
• Coordinate parts requirements and availability with the Parts Department.
• Monitor repair progress and communicate any delays or concerns to the Service Management team.
• Spot-check completed repairs to help ensure quality, accuracy, and customer satisfaction.
• Assist with resolving technician workflow and service department issues.
• Help maintain compliance with federal, state, and local regulations, including OSHA and hazardous waste requirements.
• Support and motivate technicians and service personnel to maintain a productive and professional work environment.
• Perform other duties as assigned by Service Management.

Skills

Dealership experience

Automotive service experience

Service dispatching experience

Leadership experience

ADP/CDK experience

Tools

ADP/CDK

Job description

Porsche White Plains is hiring an Assistant Service Manager with strong dispatching experience to join our team!

We are looking for an experienced automotive professional who can help lead our Service Department, effectively manage technician workflow, and ensure vehicles are repaired accurately, efficiently, and on time. The ideal candidate will have dealership experience, automotive knowledge, and hands‑on experience with service dispatching.

What We Offer

• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off
• Career Growth Opportunities
• Employee Development & Training
• A supportive, collaborative team environment
• Pay: $90,000.00 - $120,000.00 per year

Responsibilities

• Assist the Service Manager with the daily operations of the Service Department.
• Dispatch and coordinate repair orders based on technician skill level, workload, and shop capacity.
• Plan and control the flow of service work through the department to maximize efficiency.
• Assign work to the appropriate technician and monitor progress to ensure timely completion.
• Ensure technicians follow dealership, manufacturer, and warranty procedures.
• Review completed repair orders and technician documentation for accuracy and completeness.
• Ensure technicians complete multi-point vehicle inspection forms.
• Maintain an accurate daily dispatch log and submit it to Service Management at the end of each shift.
• Maintain records of carryover and delayed vehicles.
• Coordinate parts requirements and availability with the Parts Department.
• Monitor repair progress and communicate any delays or concerns to the Service Management team.
• Spot-check completed repairs to help ensure quality, accuracy, and customer satisfaction.
• Assist with resolving technician workflow and service department issues.
• Help maintain compliance with federal, state, and local regulations, including OSHA and hazardous waste requirements.
• Support and motivate technicians and service personnel to maintain a productive and professional work environment.
• Perform other duties as assigned by Service Management.

Requirements

• Previous dealership experience is required.
• Automotive service experience is required.
• Previous service dispatching experience is strongly preferred.
• Experience in an Assistant Service Manager, Service Advisor, Dispatcher, Shop Foreman, or similar leadership role is a plus.
• Strong knowledge of automotive repair and dealership service operations.
• Excellent organizational and time-management skills.
• Ability to prioritize and manage multiple repair orders in a fast-paced environment.
• Strong communication and leadership skills.
• Ability to effectively coordinate technicians, service advisors, and the Parts Department.
• ADP/CDK experience is a plus.
• Strong attention to detail and commitment to quality.

About Pepe Auto Group

Pepe Auto Group believes our success is attributed to our employees. Family-owned since 1968, we have continued to grow our business and culture while staying true to our values of honesty, integrity, and professionalism.

At Pepe Auto Group, you can expect to work with the best. Our collaborative environment and commitment to mentorship have created a team of respectful, driven professionals. We believe in empowering our employees, which results in exceptional customer service.

Our dedicated team encourages success at every level. We invest in our employees, provide opportunities for career development, and promote from within often.

Join the team at Porsche White Plains and take the next step in your automotive career!