Assistant Service Manager - Customer Care & Compliance

Titan Machinery; Holdrege (NE); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA contributions

Paid Holidays

PTO

401(k) with company match

Pregnancy-Related Leave

Volunteer/Community Service hours

Job summary

Titan Machinery in Holdrege, NE is seeking an Assistant Service Manager who will support the Service Management team in upholding dealership standards and leading the service department with professionalism and safety.

You will greet customers, provide repair information, coordinate with teams, maintain service records, and ensure timely delivery and pickup of equipment while safeguarding environment and safety regulations.

Qualifications

• 1+ years’ related experience or training in service management or similar roles.
• Ability to lead and manage people effectively.
• Flexibility to work hours as business needs require.
• Strong customer service orientation with attention to detail.

Responsibilities

• Greet customers, provide repair information, resolve complaints, and ensure follow-up to guarantee satisfaction.
• Maintain service records, schedule safe equipment delivery and pickup, and manage supplies.
• Uphold environmental, health, and safety regulations across the service department.

Skills

Leadership

Customer Service

Flexible / Adaptable

Attention to Detail

Communication

Experience in service

Education

Related education/training

Job description

Titan Machinery in Holdrege, NE is seeking an Assistant Service Manager who will support the Service Management team in upholding dealership standards and leading the service department with professionalism and safety.

You will greet customers, provide repair information, coordinate with teams, maintain service records, and ensure timely delivery and pickup of equipment while safeguarding environment and safety regulations.