Assistant Service Manager, Beverly Hills

Lucidmotors; Beverly Hills (CA); On-site; USD 114,400 - 157,300; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

401(k) retirement plan

Job summary

Lucidmotors in Beverly Hills, CA is looking for a Service Manager to oversee the Service Team and ensure exceptional customer service. The role demands at least 5 years of automotive service experience and proven leadership abilities to manage various customer service interactions.

The ideal candidate should possess strong organizational skills, a track record of KPIs accountability, and a passion for developing a professional team. The position offers a competitive salary range and comprehensive benefits.

Qualifications

• Minimum 5 years of varied automotive service experience including accountability for KPIs.
• Experience managing a team of technicians for selection, training, and performance management.
• Exceptional organization and ability to drive continuous improvement in a fast-moving environment.

Responsibilities

• Manage and develop Service Team members and the day-to-day service business.
• Conduct performance management and provide ongoing feedback.
• Ensure the highest level of customer experience and resolve any client concerns.

Skills

Automotive service experience

Customer Service excellence

Team management

Leadership abilities

Analytical skills

Communication skills

Education

AA/BS in Automotive Technology or Business Management

Tools

Microsoft Office

Proprietary DMS software

Job description

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
• Performance Management: continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
• Select, train, and develop employees, ensuring all positions are filled in a timely manner
• Support, implement and provide follow‑up for all training
• Ensure the team is providing the highest level of Lucid customer experience while developing top‑of‑the‑line, everlasting professional relationships with our clients/vendors
• Manage timecards and schedules for service center team members
• Address any client concerns or complaints quickly and professionally
• Possess a working knowledge of all industry standards, regulations, restrictions, and ensure department compliance
• Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
• Monitor employee work and provide guidance, ongoing training, and development as needed
• Perform quality control checks on vehicles once repairs have been completed
• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
• Assist with or perform administrative tasks
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
• Other duties as assigned

Qualifications

• Minimum 5 years varied automotive service experience including measuring and holding team accountable for various KPIs such as Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
• Experience managing a team of technicians for selection, development, performance management, engagement and training
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiable track record of excellence in Customer Service
• Willingness to assist on repairs on an as needed basis
• Exceptional organization and the ability to drive continuous improvement in a fast‑moving environment
• Excellent written and verbal communication skills
• Assist in building a world‑class team from the ground up
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to travel on an as‑needed basis
• Willingness to complete Lucid provided CPR training post‑hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start‑up experience and related fast‑paced environments
• Previous OEM specific EV experience and training
• Ase Certifications
• EPA 609 Certification

Salary Range

Base Pay Range (Annual): $114,400 – $157,300 USD.

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA‑[e-mail].

Candidate Data Privacy

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.