Assistant Service Manager, Costa Mesa

Lucidmotors; Costa Mesa (CA); On-site; USD 114,000 - 157,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Job summary

Lucid Motors is hiring an Assistant Service Manager in Costa Mesa, CA to help lead the service center operations. You will oversee advisors, technicians and support staff, ensure detailed work orders, and monitor workflow to deliver exceptional customer experiences.

The role emphasizes leadership, coaching, training, and ensuring compliance with standards. A strong background in automotive service, team management, and data-driven improvements is required.

Qualifications

• Minimum 5 years automotive service experience with KPI accountability (CSI, Repair Completion Time, Days Down, PDI Turnaround).
• Experience leading a service team of advisors, technicians, and support staff.
• Strong collaboration and leadership skills with vendors and teams.
• Proven track record in delivering excellent customer service.
• Willing to assist with repairs as needed.
• Excellent organization and ability to drive continuous improvement.
• Excellent written and verbal communication skills.
• Ability to build a high-performing team from the ground up.
• Ability to analyze internal reports and use data to drive decisions.
• Proficient with MS Office and learn proprietary DMS software.

Responsibilities

• Lead and develop the service team and day-to-day service operations.
• Continuously evaluate performance and provide feedback to drive results.
• Select, train, and develop staff to ensure roles are filled promptly.
• Provide follow-up for training and quality improvements.
• Maintain top-tier Lucid customer experience and relationships with clients/vendors.
• Manage timecards and schedules for the service center team.
• Address client concerns quickly and professionally.
• Ensure compliance with industry standards and regulations.
• Delegate tasks and ensure timely vehicle repair and return.
• Monitor work and provide ongoing guidance and development.
• Conduct quality control checks post-repair.

Skills

Team leadership

Customer service

Performance management

Training

Written and verbal communication

Analytical reporting

MS Office / DMS

Travel readiness

Education

AA/BS in Automotive Tech or Business Management

Tools

DMS software

Microsoft Office

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities. Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence. By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

The Assistant Service Manager will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff. The ideal candidate will demonstrate leadership within the service center, setting an example for their team while encouraging continuous improvement. The ASM will be responsible for ensuring the work orders are detailed, complete and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs


• Performance Management: continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results


• Select, train, and develop employees, ensuring all positions are filled in a timely manner


• Support, implement and provide follow-up for all training


• Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors


• Manage timecards and schedules for service center team members


• Address any client concerns or complaints quickly and professionally


• Possess a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance


• Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time


• Monitor employee work and provide guidance, ongoing training, and development as needed


• Perform quality control checks on vehicles once repairs have been completed


• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager


• Assist with or perform administrative tasks


• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively


• Other duties as assigned

Qualifications

• Minimum 5 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time


• Experience managing a team of technicians for selection, development, performance management, engagement and training


• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors


• Verifiable track record of excellence in Customer Service


• Willingness to assist on repairs on an as needed basis


• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment


• Excellent written and verbal communication skills


• Assist in building a world-class team from the ground up


• Ability to analyze and interpret internal reports


• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software


• Ability to travel on an as-needed basis


• Willingness to complete Lucid provided CPR training post hire


• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience


• Knowledge of HV systems, LV systems, and EV powertrains


• Start-up experience and related fast-paced environments


• Previous OEM specific EV experience and training


• ASE Certifications


• EPA 609 Certification

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Salary Range

The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (Annual)

$114,400—$157,300 USD

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

• medical, dental, and vision insurance;


• life and disability coverage;


• paid time off;


• paid holidays;


• a401(k) retirementplan.


• eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program.


• Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com.

This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance withour Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.