Service Supervisor, Rutherford

Lucidmotors; Rutherford (NJ); On-site; USD 97,700 - 134,310; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Discretionary annual cash incentive

Job summary

Lucid Motors is seeking a Service Center Supervisor in the United States to lead the service team, guide daily operations, and ensure exceptional customer experiences. You will mentor advisors, technicians, and staff while driving service quality and efficiency.

The role emphasizes hands-on leadership, process improvement, and collaboration with HR and management to meet operational goals in a fast-moving automotive environment.

Qualifications

• Automotive service experience with KPI understanding (CSI, Repair Completion Time, Days Down, PDI Turnaround).
• Willingness to take on more responsibility to learn and advance to management.
• Curiosity to review processes and implement changes.
• Strong collaboration, motivation, and leadership of individuals, groups, and vendors.
• Proven track record of customer service excellence.
• Willingness to assist on repairs as needed.
• Excellent organization and ability to drive continuous improvement in a fast-moving environment.
• Excellent written and verbal communication, able to work independently and in a team.
• Ability to build a world-class team from the ground up.
• Ability to analyze internal reports and learn DMS software.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
• Learns and applies performance metrics to drive results across the team
• Participates in training and development of service staff to fill positions promptly
• Supports training follow-up and implementation of new processes
• Ensures high-level Lucid customer experience and professional client/vendor relationships
• Manages timecards and schedules for service center staff
• Addresses client concerns quickly and professionally
• Maintains knowledge of industry standards and ensures department compliance
• Delegates service tasks to meet deadlines and quality expectations
• Monitors employee performance and provides coaching and development
• Conducts quality control checks on repaired vehicles
• Understands Lucid Motors mission and contribution through this role
• Assists with administrative tasks as needed
• Collaborates with HR and other teams on people/safety issues
• Performs other duties as assigned

Skills

Automotive service experience

Learning agility

Leadership potential

Self-starter with curiosity

Policy/procedure knowledge

Collaboration and leadership

Customer service excellence

Willingness to assist on repairs

Organization and continuous improv.

Communication skills

Team-building ability

Data interpretation & reporting

MS Office & DMS software skills

Travel willingness

CPR training readiness

Driver's license

Education

AA/BS in Automotive Technology or Business Management, or equivalent work experience

Tools

HV systems knowledge

LV systems knowledge

EV powertrains knowledge

ASE Certifications

EPA 609 Certification

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

The Supervisor, Service Center is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff. The ideal candidate will demonstrate curiosity and learning agility to develop experience on the front end (customer facing), back end (technicians) and operations management. This role will be setting an example for their team while encouraging continuous improvement. The Supervisor will be responsible for ensuring the work orders are detailed, complete and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.

Responsibilities

• Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
• Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
• Will be involved in the selection, training, and development of service employees, ensuring all positions are filled in a timely manner
• Support, implement and provide follow-up for all training
• Participate in meetings, workshops and other learning opportunities
• Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors
• Manage timecards and schedules for service center team members
• Address any client concerns or complaints quickly and professionally
• Develop a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
• Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
• Monitor employee work and provide guidance, ongoing training, and development as needed
• Perform quality control checks on vehicles once repairs have been completed
• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Supervisor
• Assist with or perform administrative tasks
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
• Other duties as assigned

Qualifications

• Automotive service experience including understanding various KPI’s i.e.Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
• Learning agility
• Willingness to take on more responsibility to learn and develop into management position
• A self-starter with curiosity and desire to review processes and execute changes
• Gain knowledge of company policies, protocols, and process
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiable track record of excellence in Customer Service
• Willingness to assist on repairs on an as needed basis
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
• Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment
• Assist in building a world-class team from the ground up
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to travel on an as‑needed basis
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM specific EV experience and training
• ASE Certifications
• EPA 609 Certification

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Salary Range

The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (Annual)

$97,700 — $134,310 USD

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package.

• medical
• dental
• vision insurance
• life and disability coverage
• paid time off
• paid holidays
• a401(k) retirementplan
• equity program
• discretionary annual cash incentive program

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com.

This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

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To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.