Assistant Service Manager at Wallis and Baker

Rippling; Grapevine (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Wallis and Baker is seeking an Assistant Service Manager to support the Service Manager in maintaining safe, functional, and aesthetically pleasing communities. You will lead maintenance staff, oversee repairs, make-readies, and preventative tasks across properties, while coordinating with Property and Portfolio Managers.

The role requires hands-on technical skills, strong communication, and on-call availability. Experience with Yardi and Grace Hill tools is a plus.

Qualifications

• 3+ years of multifamily or facilities maintenance experience.
• Supervisory or lead technician experience preferred.
• Proficient with hand tools, power tools, and diagnostic equipment.
• Strong communication and leadership skills; ability to train and motivate team members.
• On-call rotation experience; EPA Type II or Universal Certification, CPO, MPO as required.

Responsibilities

• Maintenance & repairs: complete make-readies, painting, and unit prep to company standards.
• Diagnose, troubleshoot, repair, and replace HVAC, plumbing, electrical, and appliances.
• Maintain and balance pools; ensure water quality per standards.
• Perform general and preventative maintenance as directed.
• Schedule and manage unit turns to meet occupancy and move-in timelines.
• Oversee purchase orders and invoicing in compliance with policies.
• Review bids/proposals from vendors and contractors.
• Conduct property inspections in Yardi; maintain Maintenance Binders.

Skills

Leadership

Communication

Training

Education

EPA Type II or Universal Certification

Certified Pool Operator (CPO)

MPO (Dallas County)

Tools

Hand tools

Power tools

Diagnostic equipment

Job description

Assistant Service Manager at Wallis and Baker

Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family.

The Assistant Service Manager supports the Service Manager in overseeing all maintenance operations to ensure that Billingsley communities remain safe, functional, and beautifully maintained. This role combines hands-on technical skill with leadership responsibility, ensuring timely and high-quality repairs, make-readies, and preventative maintenance across the property.

Key Responsibilities

• Maintenance & Repairs: Complete make-readies, painting, and unit preparation to company standards.
• Diagnose, troubleshoot, repair, and replace HVAC systems (compressors, coils, refrigerant recovery, charging, etc.), plumbing systems (including water heaters), electrical systems, and appliances.
• Maintain and balance pools; ensure water quality and compliance with CPO standards.
• Perform general and preventative maintenance as directed by the Service Manager.
• Operations & Scheduling: Schedule and manage unit turns efficiently to meet occupancy and move-in timelines.
• Oversee purchase orders and invoicing systems in compliance with company policies.
• Assist in collecting and reviewing bids/proposals from vendors and contractors.
• Conduct property inspections in Yardi and maintain all Maintenance Binders accurately.
• Maintain a current location map for all electric, gas, and water shutoffs, clean-out traps, fire extinguishers, and hydrants.
• Team Leadership & Communication: Support and direct maintenance technicians, ensuring work is completed safely, efficiently, and with a positive attitude.
• Communicate effectively with Property Managers and Portfolio Managers regarding maintenance priorities, timelines, and needs.
• Ensure all maintenance staff complete required Grace Hill e-learning modules.
• Administrative & Technical Skills: Utilize Outlook, Excel, Word, Microsoft Teams, Yardi, Yardi Mobile App, and Payscan for maintenance tracking, reporting, and communication.
• Prepare work orders, reports, and inspection documentation accurately.
• Maintain organized inventory of supplies, tools, and equipment.
• Read and interpret blueprints and construction documents as needed.

Qualifications & Requirements

• Minimum of 3 years of multifamily or facilities maintenance experience; supervisory or lead technician experience preferred.
• Demonstrated proficiency with a wide variety of hand tools, power tools, and diagnostic equipment.
• Strong communication and leadership skills; ability to train and motivate team members.
• Must be able to work in a fast-paced environment, including participation in on-call rotation.
• Certifications (Required): EPA Type II or Universal Certification; Certified Pool Operator (CPO); MPO (for Dallas County or cities requiring it)