Service Manager at Wallis and Baker

Billingsley-Company; Grapevine (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Billingsley-Company is seeking an experienced Service Manager to oversee maintenance and service operations at one of our Class A properties, Wallis and Baker. The role includes managing a broad range of maintenance and capital projects while ensuring budget compliance and top-tier quality.

The ideal candidate will lead maintenance staff, ensure regulatory compliance, and collaborate with the Portfolio Manager on budgets and turnover.

Qualifications

• High school diploma or equivalent; higher education or certifications in property management preferred.
• At least 6 years of experience in a managerial role within multifamily property maintenance.
• EPA, CPO, and MPO certifications required.
• Familiarity with OSHA safety regulations.
• Exceptional customer service orientation; on-call during emergencies, including weekends, evenings, and holidays.
• Valid driver's license with a clean driving record for the past 12 months.

Responsibilities

• Conduct comprehensive inspections across turnovers, pools, landscaping, and amenities.
• Implement and oversee preventive maintenance programs and repairs.
• Develop and maintain emergency action plans for properties.
• Hire, train, and manage maintenance staff; provide coaching and action planning.
• Evaluate staff performance and take corrective actions when needed.

Skills

Leadership

Customer service

Staff development

Communication

Education

High school diploma

Property management certifications

Tools

RealPage

Office software

Job description

Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family.

Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family.

We are seeking an experienced Service Manager to oversee the maintenance and service operations at one of our prized Class A properties- Wallis and Baker. The ideal candidate will be responsible for managing a broad range of maintenance and capital improvement projects, ensuring that all activities adhere to the allocated budget and uphold the highest standards of quality and efficiency.

Key Responsibilities

• Conduct comprehensive inspections across various areas including turnovers, pools, landscaping, and amenities, ensuring they meet our high-quality standards.
• Implement and oversee preventive maintenance programs, ensuring timely completion of necessary repairs and maintenance.
• Develop and maintain emergency action plans for both properties.
• Hire, train, and manage maintenance staff, fostering a productive and engaged team environment.
• Evaluate staff performance, provide coaching, and take corrective actions when necessary, including staffing decisions.
• Ensure compliance with all company policies and procedures, as well as local, state, and federal regulations regarding property maintenance and management.
• Collaborate with the Portfolio Manager to monitor and manage Turnover, Capex Funds, and Repair & Maintenance Budgets.
• Assist in the development and management of the service budget, ensuring alignment with financial forecasts and operational goals.
• Negotiate and manage service contracts, overseeing vendor and contractor engagements to ensure compliance with quality standards and budget constraints.

Performance Requirements

• Proven expertise in financial and operational management within the property service sector.
• Strong knowledge of fiscal management, business analysis, and strategic planning.
• Excellent leadership skills with a focus on staff development and team building.
• Advanced understanding of Fair Housing laws and other regulatory requirements.
• Exceptional communication and interpersonal skills, capable of effectively managing relationships with stakeholders at all levels.
• Proficiency in RealPage or similar property management software, along with standard office software.

Qualifications

• High school diploma or equivalent; higher education or certifications in property management preferred.
• At least 6 years of experience in a managerial role within multifamily property maintenance.
• Required certifications: EPA, CPO, and MPO.
• Familiarity with OSHA safety regulations.
• Exceptional customer service orientation.
• Flexibility to work on-call during emergencies, including weekends, evenings, and holidays.
• Valid driver's license with a clean driving record for the past 12 months.

Why Join Us?

You will be part of a dynamic team that is dedicated to providing exceptional service to residents and maintaining the highest level of satisfaction at some of the most prestigious properties in the industry. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth.

Commitment to Excellence:

Our mission is to uphold the highest standards of service and excellence. Our leaders are committed to fostering a workspace that embodies integrity, accountability, and a passion for exceeding expectations.