Assistant Service Manager at Wallis and Baker

Billingsley Property Services II, Inc.; Grapevine (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Billingsley Property Services II, Inc. located in Grapevine, Texas, seeks an Assistant Service Manager for Wallis and Baker to oversee day-to-day maintenance operations, supervise technicians, and ensure safety, quality, and timely repairs across communities.

Choose this role to lead hands-on maintenance, coordinate scheduling and vendor bids, manage documentation in Yardi and related systems, and work closely with Property Managers to uphold high standards.

Qualifications

• 3+ years of multifamily or facilities maintenance experience, with supervisory exposure.
• Proficiency with a wide variety of hand tools, power tools, and diagnostic equipment.
• Strong communication and leadership skills; able to train and motivate team members.
• On-call rotation ability in a fast-paced environment.

Responsibilities

• Complete make-readies, painting, and unit preparation to company standards.
• Diagnose, repair HVAC, plumbing, electrical systems and appliances.
• Maintain and balance pools; ensure water quality per CPO standards.
• Schedule unit turns to meet occupancy and move-in timelines.
• Oversee purchase orders and invoicing in compliance with policies.
• Review bids/proposals from vendors and contractors.
• Conduct property inspections in Yardi and maintain Maintenance Binders.
• Maintain location maps for shutoffs, traps, extinguishers, and hydrants.
• Lead maintenance team ensuring safety and efficiency.
• Coordinate with Property Managers/Portfolio Managers on priorities.
• Ensure Grace Hill e-learning modules are completed.
• Prepare work orders, reports, and inspection documentation.
• Maintain inventory of supplies, tools, and equipment.
• Read blueprints and construction documents as needed.

Skills

Hand tools & power tools

Diagnostic equipment

Leadership

Communication

Education

EPA Type II or Universal Certification

CPO Certification

Tools

Yardi

Payscan

Microsoft Teams

Outlook

Excel

Word

Job description

Assistant Service Manager at Wallis and Baker

Billingsley Property Services II, Inc. Grapevine, Texas, United States

About this position

Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family.

The Assistant Service Manager supports the Service Manager in overseeing all maintenance operations to ensure that Billingsley communities remain safe, functional, and beautifully maintained. This role combines hands‑on technical skill with leadership responsibility, ensuring timely and high‑quality repairs, make‑readies, and preventative maintenance across the property.

Key Responsibilities

• Maintenance & RepairsComplete make-readies, painting, and unit preparation to company standards.
• Diagnose, troubleshoot, repair, and replace HVAC systems (compressors, coils, refrigerant recovery, charging, etc.), plumbing systems (including water heaters), electrical systems, and appliances.
• Maintain and balance pools; ensure water quality and compliance with CPO standards.
• Perform general and preventative maintenance as directed by the Service Manager.
• Operations & SchedulingSchedule and manage unit turns efficiently to meet occupancy and move-in timelines.
• Oversee purchase orders and invoicing systems in compliance with company policies.
• Assist in collecting and reviewing bids/proposals from vendors and contractors.
• Conduct property inspections in Yardi and maintain all Maintenance Binders accurately.
• Maintain a current location map for all electric, gas, and water shutoffs, clean‑out traps, fire extinguishers, and hydrants.
• Team Leadership & CommunicationSupport and direct maintenance technicians, ensuring work is completed safely, efficiently, and with a positive attitude.
• Communicate effectively with Property Managers and Portfolio Managers regarding maintenance priorities, timelines, and needs.
• Ensure all maintenance staff complete required Grace Hill e‑learning modules.
• Administrative & Technical SkillsUtilize Outlook, Excel, Word, Microsoft Teams, Yardi, Yardi Mobile App, and Payscan for maintenance tracking, reporting, and communication.
• Prepare work orders, reports, and inspection documentation accurately.
• Maintain organized inventory of supplies, tools, and equipment.
• Read and interpret blueprints and construction documents as needed.

Qualifications & Requirements

• Minimum of 3 years of multifamily or facilities maintenance experience; supervisory or lead technician experience preferred.
• Demonstrated proficiency with a wide variety of hand tools, power tools, and diagnostic equipment.
• Strong communication and leadership skills; ability to train and motivate team members.
• Must be able to work in a fast‑paced environment, including participation in on‑call rotation.
• Certifications (Required)EPA Type II or Universal CertificationCertified Pool Operator (CPO)MPO (for Dallas County or cities requiring it)