Assistant Service Manager

Texas Roadhouse; Wooster (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid Vacation

401(k) Retirement Plan

Employee Assistance Program

Job summary

A popular restaurant chain in Wooster is looking for an Assistant Service Manager to oversee Front of House operations. The ideal candidate will engage in hands-on management, lead staff training, and ensure exceptional customer experiences. The role comes with excellent benefits, including healthcare options, paid vacation, and a 401(k) retirement plan. If you have a passion for service and leadership, apply today!

Qualifications

• Proven experience in a service management role.
• Excellent communication and interpersonal skills.
• Ability to handle peak business times efficiently.

Responsibilities

• Oversee service in the Front of House.
• Train and develop staff for optimal performance.
• Ensure compliance with safety and cleanliness standards.

Skills

Customer service

Team leadership

Food safety practices

Sales strategy development

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Assistant Service Manager to assist the Service Manager in managing the Front of House daily operations. If you have a passion for Legendary Food, Legendary Service, and Legendary People, apply today!

Responsibilities

• Oversees service in the Front of House
• In conjunction with all management, enforces compliance with all employment policies in the area of responsibility
• Oversees/approves all Front of House side work
• Provides/oversees thorough training
• Works during peak business times to set the pace in the Front of House
• Manages through “hands on” supervision of the restaurant, including non-scheduled assistance with serving, hosting, cooking, etc.
• Ensures 100% table visitation of customers to gather customer insights and assist the Service Manager in developing a sales strategy to improve customer experience and drive sales
• Leads by example to help develop employees and assistants
• Helps cross-train employees
• Oversees scheduling of designated departments, as directed by the Service Manager
• Develops promotions (incentives) to drive sales and conducts alley rallies, as directed by the Service Manager
• Manages compliance with Responsible Alcohol Service training requirements
• Understands and practices safe food handling procedures
• Ensures that the cleanliness of the restaurant and safety of our guests are maintained at all times
• Helps control the guest flow
• Assists with liquor inventory & ordering
• Assists Local Store Marketer with building sales
• Maintains culture of the restaurant and lives our core values every day: passion, integrity, partnership, and fun with purpose

Requirements

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.