Assistant Service Manager

Becomearoadie; Phoenix (AZ); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid Vacation

Parental and Bereavement Leave

Adoption Assistance

Disability Insurance

Life and Accident Insurance

401(k) Retirement Plan

Tuition Reimbursements

Profit-Sharing Program

RSU Program

Community involvement opportunities

Annual holiday bonus

Job summary

Texas Roadhouse is seeking an Assistant Service Manager to support the Service Manager in daily Front of House operations. If you have a passion for Legendary Food, Legendary Service, and Legendary People, you’ll help set the pace and ensure guest satisfaction.

This role emphasizes hands-on supervision, training, scheduling, and collaboration with managers to drive sales while maintaining safety and the brand’s culture. Flexible schedules and comprehensive benefits await the right candidate.

Qualifications

• Experience managing Front of House operations.
• Ability to train staff and lead by example.
• Knowledge of safe food handling and alcohol service.

Responsibilities

• Oversees service in the Front of House.
• Enforces employment policies across the area of responsibility.
• Oversees/approves Front of House side work.
• Provides training and supervises staff.
• Sets pace during peak business times.
• Manages restaurant with hands-on supervision.
• Gathers customer insights and helps develop sales strategy.
• Develops promotions to drive sales.
• Ensures compliance with Responsible Alcohol Service training.
• Maintains cleanliness and guest safety.
• Assists with liquor inventory and ordering.
• Supports local store marketer with building sales.
• Maintains culture and core values.

Skills

Leadership

Training

Customer service

Team supervision

Scheduling

Sales development

Food safety

Alcohol service compliance

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Assistant Service Manager to assist the Service Manager in managing the Front of House daily operations. If you have a passion for Legendary Food, Legendary Service, and Legendary People.

Key Responsibilities

• Oversees service in the Front of House
• In conjunction with all management, enforces compliance with all employment policies in area of responsibility
• Oversees/approves all Front of House side work
• Provides/oversees thorough training
• Works during peak business times to set the pace in the Front of House
• Manages through “hands on” supervision of the restaurant. This includes but is not limited to non-scheduled assistance with serving, hosting, cooking, etc.
• Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales.
• Leads by example to help develop employees and assistants.
• Helps to cross-train employees
• Oversees scheduling of designated departments, as directed by the Service Manager
• Develops promotions (incentives) to drive sales and conducts alley rallies, as directed by Service Manager
• Manages compliance with Responsible Alcohol Service training requirements
• Understands and practices safe food handling procedures
• Ensures that the cleanliness of the restaurant and safety of our guests are maintained at all times
• Helps to control the guest flow
• Assist with liquor inventory & ordering
• Assists Local Store Marketer with building sales
• Maintaining culture of the restaurant and living our core values every day; passion, integrity, partnership, and fun with purpose

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.