Assistant Service Manager

Texas Roadhouse; Hurricane (WV); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid Vacation and parental leave

Adoption Assistance

401(k) Retirement Plan

Job summary

Texas Roadhouse is seeking an Assistant Service Manager to support the Service Manager in daily Front of House operations. You will lead staff during peak times, train team members, and ensure guest satisfaction with Legendary Food and Legendary Service.

The role emphasizes leadership, hands-on supervision, and collaboration with management to uphold service standards and drive sales. A customer-focused mindset and strong communication are essential.

Qualifications

• Strong customer service focus and guest experience
• Proven leadership and people-management abilities
• Experience in training and developing staff
• Clear communication with team and guests
• Ability to drive sales and promote promotions

Responsibilities

• Oversees service in the Front of House
• Enforces compliance with employment policies
• Oversees Front of House scheduling and training
• Sets pace during peak business times
• Manages hands-on supervision of staff and operations
• Gathers customer insights and helps develop sales strategies
• Leads by example and cross-trains employees
• Maintains safety and cleanliness standards
• Assists with liquor inventory and ordering
• Supports local marketing and promotions

Skills

Customer service

Leadership

Training & development

Communication skills

Sales mindset

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Assistant Service Manager to assist the Service Manager in managing the Front of House daily operations. If you have a passion for Legendary Food, Legendary Service, and Legendary People, apply today!

As An Assistant Service Manager Your Responsibilities Would Include

• Oversees service in the Front of House
• In conjunction with all management, enforces compliance with all employment policies in area of responsibility
• Oversees/approves all Front of House side work
• Provides/oversees thorough training
• Works during peak business times to set the pace in the Front of House
• Manages through “hands on” supervision of the restaurant. This includes but is not limited to non-scheduled assistance with serving, hosting, cooking, etc.
• Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales.
• Leads by example to help develop employees and assistants.
• Helps to cross-train employees
• Oversees scheduling of designated departments, as directed by the Service Manager
• Develops promotions (incentives) to drive sales and conducts alley rallies, as directed by Service Manager
• Manages compliance with Responsible Alcohol Service training requirements
• Understands and practices safe food handling procedures
• Ensures that the cleanliness of the restaurant and safety of our guests are maintained at all times
• Helps to control the guest flow
• Assist with liquor inventory & ordering
• Assists Local Store Marketer with building sales
• Maintaining culture of the restaurant and living our core values every day; passion, integrity, partnership, and fun with purpose

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.