Assistant Service Manager

Midas Tire & Auto Experts; Toms River (NJ); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Automotive Service Manager to lead their service department. This role is pivotal in ensuring exceptional customer service and operational excellence in a retail environment focused on automotive repair and tire sales. As a Store Manager developmental role, you will have the opportunity to grow within the company, supported by comprehensive training and a commitment to internal promotion. Your leadership will guide a team of technicians and service staff, ensuring that every customer receives the best service possible. If you are passionate about automotive services and thrive in a dynamic environment, this position is perfect for you.

Benefits

Online Training

Paid Time Off

Sick Time

Health Insurance

Employee Discounts

Qualifications

• 2+ years of experience in service management or retail management.
• Strong automotive knowledge and customer service skills.

Responsibilities

• Manage service department activities and deliver exceptional customer service.
• Lead, train, and supervise a team of up to ten employees.

Skills

Customer Service

Leadership

Communication

Team Building

Automotive Knowledge

Education

High School Diploma

ASE Certification

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

1. Deliver exceptional customer service while listening and consulting customers.
2. Follow up with customers on services requested, estimated completion times, etc.
3. Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts.
4. Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
5. Lead, manage, and train team while keeping in tune with our company’s vision, purpose, core values, and employee creed.
6. Supervise up to ten employees.
7. Oversee technicians’ inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks.
8. Maintain inventory counts.
9. Ensure overall cleanliness and organization of the facility.
10. Other duties as assigned.

Qualifications

1. A minimum of 2 years of store or service manager experience.
2. General automotive knowledge.
3. Excellent customer service disposition.
4. Good communication skills.
5. Leadership ability.
6. Team building skills.
7. Ability to work a flexible retail schedule including weekends, evenings, and holidays.
8. Valid driver’s license.

Benefits

1. Online Training.
2. Paid Time Off.
3. Sick Time.
4. Health Insurance.
5. Employee Discounts.