Assistant Service Manager

Chrysler LLC; Statesboro (GA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Service Manager to lead their service department in a customer-centric environment. This role offers high earning potential and opportunities for career growth. You will oversee the service and parts teams, ensuring operational excellence and customer satisfaction. Join a dealership that values its employees and invests in their future through ongoing training and development. If you have a passion for customer service and a desire to excel in the automotive industry, this is the perfect opportunity for you.

Benefits

401(k) matching

Excellent health/dental insurance

Unlimited access to NADA training programs

Employee discount

Health savings account

Life insurance

Paid vacation

Vision insurance

Qualifications

• Previous dealership Automotive Service Department experience required.
• Must have a valid driver’s license and acceptable driving record.

Responsibilities

• Oversee the Service Department and ensure customer satisfaction.
• Forecast goals and objectives for the department and strive to meet them.
• Handle and resolve customer complaints effectively.

Skills

Customer Service Orientation

Leadership Skills

Automotive Service Experience

Problem Solving

Communication Skills

Education

High School Diploma

Automotive Certification

Tools

DealerFX/Wiadvisor

AutoSoft DMS

Job description

Do you have Service and Parts experience, but have no room for growth? Let us help you. Our dealership is looking for that special someone to join our team as our Service Manager. Are you ready to take the next step toward the ultimate goal of Service Manager? High earning potential and career growth await - join the Jimmy Britt Family. We are able to offer an EXCELLENT COMP. PACKAGE! We are willing to offer PREMIUM PAY for the right candidate. Moreover, we work with the best tools available, offer ongoing training, and prefer to promote from within.

Assistant Service Manager

We are looking for a talented individual ready to grow into an Assistant Service Manager role. You will be responsible for working with our Service and Parts Teams to meet our customer service and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our Fixed Operations Team potential and meeting objectives in customer satisfaction, revenue and volume.

Responsibilities

• Oversee the Service Department, Technicians, Service Advisors, Detailers, and Service Lane
• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with Staff to ensure customers vehicles are serviced properly and in a timely manner
• Attend Manager meetings and conduct Service Department meetings
• Must be results-driven, highly energized, and a customer service-oriented leader
• Must have a passion for taking care of customers
• Handle and resolve customer complaints
• Motivate, train, develop, and reward employees
• Will communicate with customers about maintenance and service work needed efficiently
• Continue to maintain high standards for customer and employee satisfaction as well as manufacturer CSI scores.

Qualifications/Requirements

• Previous dealership Automotive Service Department Experience
• Knowledge of dealership warranty process and policies
• Experience with automotive software such as DealerFX/Wiadvisor, AutoSoft DMS is a plus. Our goal is to have our process completely digital.
• The ability to identify causes of operating errors and the knowledge to create and implement corrective actions
• The ability to use good judgment in challenging situations
• A professional demeanor when interacting with customers
• Must have a valid driver’s license and have and maintain an acceptable, safe driving record.
• Resume must be uploaded, and online assessment completed for immediate consideration.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.
• Previous experience with Stellantis preferred, not required

We offer

• 401(k) matching
• Excellent health/dental insurance
• Unlimited access to NADA training programs
• Employee discount
• Health savings account
• Life insurance
• Paid vacation
• Vision insurance

At the heart of everything we do, our service department team keeps our dealership going. The Jimmy Britt Automotive Family has received multiple Dealer of the Year awards in the state of Georgia. Why Jimmy Britt? We believe in hiring great people, which means we INVEST in your future and genuinely care about our employees. You will work in a great team environment at a customer-centric Stellantis dealership where your primary responsibility is overseeing the service and parts departments at our Statesboro location. You will be an integral part of our excellent management team, with the goal of delivering exemplary customer service to our loyal customers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.