Assistant Service Manager

BMW of San Antonio; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A rapidly growing dealership in San Antonio is seeking an Assistant Service Manager to build relationships, manage multiple projects, and ensure exceptional service to customers. The ideal candidate will possess OEM experience and a commitment to integrity, enthusiasm, and teamwork.

Benefits

401(K)

Vacation leave

Qualifications

• OEM experience is a MUST.
• Previous auto service or sales experience.
• Good verbal communication skills.

Responsibilities

• Manage customer vehicles and deliver them on time.
• Act as a liaison between customers and technicians.
• Assist with vehicle care and service facilitation.

Skills

Customer relations

Problem solving

Time management

Communication

Job description

Principle Auto

Assistant Service Manager - Volvo of San Antonio

Who You Are

Volvo of San Antonio is seeking a strong relations-building Assistant Service Manager to join our rapidly growing dealership. You are a self-starter who enjoys solving problems and managing multiple projects simultaneously. You value procedures but also know when to think outside the box. Known for your insights and high integrity, your team relies on you to manage customer vehicles and deliver them on time. You are committed to continuous growth, learning, and expanding your knowledge. You aim to provide exceptional service, ensuring your customers' safety and satisfaction. You maintain enthusiasm, positivity, and productivity with colleagues throughout the dealership.

Who We Are

Our purpose is helping people live better lives. We build relationships and support our guests throughout their journey. Our Volvo dealership is a team built on trust and family, doing what is right for customers and associates. We offer a comprehensive benefits package, including 401(K) and vacation leave.

Our Values are our Guiding Principles

• Great People - We are dedicated to our customers, colleagues, and work.

• Unparalleled Service - We proactively prevent issues and serve selflessly.

• Integrity - We are accountable, keep commitments, and do what is right.

• Defining Excellence - We support each other's success and meet high expectations.

• Enthusiasm - We aim to enjoy our work daily, embracing new ideas and approaches.

Customer Focus and Role Expectations

Your external customers include clients, prospects, and community members. Internally, you serve Principle Auto associates, vendors, and contractors. You provide value through integrity, honesty, and respect.

• OEM experience is a MUST.
• Previous auto service or sales experience.
• Proficiency in English is required.
• Professional appearance and demeanor.
• Ability to work comfortably with the public.
• Good verbal communication skills.
• Clean driving record and valid driver's license.
• Must pass a drug test and background check.

The Customer Experience Manager acts as a liaison between customers and technicians, assisting with vehicle care, repair orders, and service facilitation throughout the process.