Service Technician

Pinnacle Trailer Sales; Wilmington (NC); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Pinnacle Trailer Sales, Inc. is seeking a Service Technician to inspect, diagnose, repair, and maintain semi-trailers and related equipment to ensure safe, reliable operation.

You will perform mechanical, electrical, and structural repairs, document work orders, and uphold company standards for safety and workmanship while supporting customers and internal teams. Work is on-site in our service department with opportunity for hands-on welding, fabrication, and preventive maintenance on a variety

Qualifications

• High School Diploma or equivalent required.
• Demonstrated experience as a mechanical or service technician, within the trailer, heavy equipment, or automotive industries.

Responsibilities

• Inspect and diagnose trailer systems to identify mechanical, structural, suspension, brake, and electrical repair needs.
• Perform service, repair, and replacement of trailer brake and suspension systems, ensuring safe and reliable operation.
• Troubleshoot and repair 12VDC electrical systems, including lighting and wiring components.
• Execute MIG welding and metal fabrication repairs to trailer frames and structural components as required.
• Complete routine preventative maintenance and install trailer components or accessories as needed.
• Accurately document work performed by completing service records, repair orders, and parts usage within company systems.
• Maintain a safe, clean, and organized work environment and operate shop tools and equipment in accordance with safety standards.
• All other duties as assigned.

Skills

Mechanical aptitude

Read diagrams

Detail oriented

Time management

Safety conscious

Teamwork

Education

High School Diploma or equivalent

Job description

Description

Job Title: Service Technician

Department: Service

Reports To: Service Manager

Location: On-site

Employment Type: Full-Time

FLSA Status: Non-Exempt

Company Overview:

For over 25 years, Pinnacle Trailer Sales, Inc. has been a trusted leader in the semi-trailer industry, specializing in sales, parts, and service solutions. Guided by our Core Values: Integrity, Respect, Listening, Duty, Teamwork, and Responsibility; we foster a culture of professionalism, collaboration, and excellence. We prioritize both customer satisfaction and employee well-being, offering a comprehensive benefits package, including medical, dental, and vision insurance, as well as company-paid life insurance and disability plans. At Pinnacle, we are committed to delivering quality, reliability, and innovation in everything we do.

Job Summary:

The Service Technician is responsible for inspecting, diagnosing, repairing, and maintaining semi-trailers and related equipment to ensure safe, reliable operation. This role supports customers and internal teams by delivering timely, high-quality mechanical, electrical, and structural repairs, while maintaining accurate service documentation and upholding company standards for safety and workmanship.

Duties/Responsibilities:

• Inspect and diagnose trailer systems to identify mechanical, structural, suspension, brake, and electrical repair needs.
• Perform service, repair, and replacement of trailer brake and suspension systems, ensuring safe and reliable operation.
• Troubleshoot and repair 12VDC electrical systems, including lighting and wiring components.
• Execute MIG welding and metal fabrication repairs to trailer frames and structural components as required.
• Complete routine preventative maintenance and install trailer components or accessories as needed.
• Accurately document work performed by completing service records, repair orders, and parts usage within company systems.
• Maintain a safe, clean, and organized work environment and operate shop tools and equipment in accordance with safety standards.
• All other duties as assigned.

Requirements

Qualifications:

Education & Experience

• High School Diploma or equivalent required.
• Demonstrated experience as a mechanical or service technician, within the trailer, heavy equipment, or automotive industries.

Skills & Competencies

• Strong mechanical aptitude with the ability to diagnose and repair issues across a range of trailer types and configurations.
• Understanding of hydraulic systems commonly used in dump trailers, tilt decks, and utility equipment.
• Ability to read and interpret technical diagrams, service manuals, and parts schematics.
• Detail-oriented and committed to quality workmanship.
• Ability to work both independently and collaboratively as part of a service team.
• Strong time management and organizational skills with the ability to manage multiple repairs simultaneously.
• Safety-conscious with a strong commitment to workplace safety protocols and procedures.
• Basic computer literacy for work order entry and parts lookup.

Physical Requirements & Work Environment

• Physical Demands: Regularly required to stand, bend, kneel, and work in physically demanding positions for extended periods; must be able to lift, carry, push, and pull objects up to 75 lbs unassisted on a regular basis.
• Work Environment: Work is performed both indoors and outdoors and may involve exposure to varying weather conditions, mechanical equipment, and environments typical of a trailer service and repair facility.