Assistant Service Manager

Unipol Banca Spa; Rustburg (VA); Presencial; USD 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Resumo da oferta

Pinnacle Trailer Sales, Inc. is seeking an Assistant Service Manager to coordinate trailer check-ins, assist with repairs, and ensure smooth communication among service teams and customers.

This role will stand in for the Service Manager when needed to maintain workflow and customer satisfaction. Qualified candidates will have a High School Diploma or equivalent and prior mechanical technician experience, with strong communication and computer skills.

Qualificações

• Strong understanding of service operations and procedures.
• Excellent communication with customers and team members.
• Ability to maintain and repair trailers and related equipment.
• Basic computer skills and aptitude to use CDK/S.O.D. or similar systems.
• Strong troubleshooting and problem-solving capabilities.

Responsabilidades

• Check in incoming trailers, including photos and logging stock details.
• Inspect trailers for repairs needed and communicate findings to customers and team.
• Generate invoices, close POs, and follow up on balances.
• Assist parts department with quotes and status of service-related part orders.
• Create and manage work orders for customers and stock trailers.
• Take and manage service customer information; issue work orders for service, PT’s and PL’s using CDK/S.O.D.
• Quote trailer repairs and bill for trailer work.
• Communicate status to customers clearly and follow up after service completion.
• Maintain yard organization and update trailer inventory board daily.
• Tag trailers with color tags and secure gates.
• Assist on an as-needed basis and perform other duties as assigned.

Conhecimentos

Service operations

Communication skills

Equipment maintenance

Computer skills

Troubleshooting

Formação académica

High School Diploma or equivalent

Previous mechanical technician experience

Descrição da oferta de emprego

Company Overview

For over 25 years, Pinnacle Trailer Sales, Inc. has been a trusted leader in the semi-trailer industry, specializing in sales, parts, and service solutions. Guided by our Core Values: Integrity, Respect, Listening, Duty, Teamwork, and Responsibility. We foster a culture of professionalism, collaboration, and excellence.

Description

For over 25 years, Pinnacle Trailer Sales, Inc. has been a trusted leader in the semi-trailer industry, specializing in sales, parts, and service solutions. Guided by our Core Values: Integrity, Respect, Listening, Duty, Teamwork, and Responsibility. We foster a culture of professionalism, collaboration, and excellence.

We prioritize both customer satisfaction and employee well-being, offering a comprehensive benefits package, including medical, dental, and vision insurance, as well as company-paid life insurance and disability plans. At Pinnacle, we are committed to delivering quality, reliability, and innovation in everything we do.

Job Summary

The Assistant Service Manager supports daily service operations by coordinating trailer check-ins, assisting with repairs, and ensuring seamless communication between departments and customers. This role assumes responsibility for the service operations in the absence of the Service Manager, maintaining workflow continuity and customer satisfaction.

Requirements

Job Duties/Responsibilities

• Check in incoming trailers, including taking photos and logging stock details via email
• Inspect trailers for repairs needed and communicate findings
• Generate invoices, close POs, and follow up on outstanding balances
• Assist parts department in creating accurate quotes and follow up on status of service-related part orders
• Create and manage work orders for customers and stock trailers
• Take service customer information.
• Create work orders for service customers, PT’s and PL’s using CDK and S.O.D.
• Quote trailer repairs.
• Invoice trailer work.
• Communicate to service customers the status on their trailers in a clear and courteous manner as well as follow up with customers after service work has been completed and trailer has been picked up.
• Keep all trailers on lot organized and in designated spots. Update trailer inventory board on locations of trailers daily.
• Tag trailers with the appropriate color tags.
• Lock all gates.
• Assist on a as needed basis
• All other duties as assigned

Required Skills/Abilities

• Strong understanding of service operations and procedures
• Strong communication skills
• Equipment maintenance
• Sufficient computer skills and ability to learn various software functions
• Troubleshooting/Problem-Solving

Physical Requirements

• Must be able to lift 75-100 pounds unassisted
• Work outdoors in various weather condition

Education And Experience

• High School Diploma or equivalent
• Previous mechanical technician experience