Assistant Service Manager

Fleetpride; Idaho Falls (ID); On-site; USD 52,000 - 68,000; Full time

Job summary

FleetPride seeks a Shop Supervisor to coordinate production technicians and oversee daily shop operations. You will interact with customers, document incoming repair work, and ensure that orders are completed and recorded efficiently.

The role involves supervising technicians, training new staff on procedures, and maintaining accurate service logs and invoices to support timely service delivery.

Qualifications

• Coordinate the activities of production technicians and oversee daily shop operations.
• Review work throughout the process and at completion to ensure it is effective and efficient.
• Plan work schedules and assign duties to maintain adequate staffing levels.
• Train new service shop employees on company procedures and policies regarding vehicle repairs.

Responsibilities

• Coordinate the activities of production technicians and oversee daily shop operations to meet customer needs.
• Review work throughout the process and at completion to ensure quality and efficiency.
• Plan work schedules and assign duties to maintain adequate staffing levels.
• Maintain a clean and organized workspace and ensure invoices are closed daily.

Skills

Coordination

Time management

Communication

Problem solving

Active learning

Judgment & decision making

Oral expression

Oral comprehension

Deductive reasoning

Monitoring

Mathematics

Critical thinking

Education

High school diploma or GED

Post-secondary education/work coursework

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

GENERAL JOB DESCRIPTION

Coordinate the activities of production technicians and oversee daily operations of the shop. Interact with Service customers, document incoming repair work, ensuring that all customer orders have been completed and recorded. Perform supervisory, technician training and customer service functions, at direction on Service Manager.

DUTIES & RESPONSIBILITIES

Review work throughout the work process and at completion, in order to ensure that it has been performed effectively and efficiently. Plan work schedules and assign duties to maintain adequate staffing levels, to ensure that activities are performed effectively, and to respond to fluctuating workloads. Provide assistance in the solution of problems with employees. Make recommendations to the Service Manager as necessary regarding shop personnel issues. Communicate regularly with the Service Manager to ensure that daily operations are being performed efficiently and effectively, while ensuring that quality is never compromised. Ensure that all jobs are recorded on the service log. Ensure that the log is kept up to date. Ensure that each and every job and operation is written up on a repair order prior to the time the job is started. Complete estimates on shop jobs for customers. Check for method of payment and over the credit limits. Notify Service Manager if payment arrangements need to be made. Do not start a job prior to receiving approval for payment arrangements by the Service Manager. Record labor hours allowed to complete all operations on all repair orders. The number of labor hours must be calculated and recorded on the work order prior to assigning the order to a production worker. Examine vehicles to determine extent of damage or malfunction(s). Ensure that job write up accurately describes repair functions to be performed by technician. Test drive and inspect vehicles after repairs have been completed to verify that customer complaints regarding repairs needed have been properly performed. Train new service shop employees on company procedures regarding vehicle repairs and specific company policies and procedures on how repairs are to be performed. Maintain a clean and organized workspace. When necessary, contact customers in an effort to generate more orders. Ensure that all invoices are closed on a daily basis. Provide the Service Manager with a hard copy of all invoices. Immediately advise Service Manager of customer complaints and participate in resolution of complaint, at direction of Service Manager. Contact customers when delays arise, and follow up with the Technicians in order to ensure that the order is being completed at the fastest possible rate. Maintain open communication with customers to update them on progress and revised estimated completion times.

EDUCATION & TRAINING

High school diploma or GED required; post secondary education or coursework desired

SKILLS & ABILITIES

• Monitoring: Monitoring/Assessing performance of yourself and other individuals and organizations to make improvements or take corrective action.
• Judgment & Decision making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Communicating: Conveying information to others in an effective manner. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Active Learning: Understanding the implication of new information for both current and future problem-solving and decision-making.
• Time Management - Managing one's own time and the time of others.
• Mathematics: Ability to solve simple equations; ability to use mathematics to solve problems.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination: Adjusting actions in relation to others’ actions.
• Oral Expression : The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not only involve recognizing there is a problem but also solving it.
• Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

WORKING CONDITIONS

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise. FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.