Service Writer

Fleetpride; Lexington (KY); Sur place; USD 45 000 - 55 000; Plein temps

Résumé du poste

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. This role supports the Service Manager and Technicians with daily needs, handles invoicing and repair scheduling, and maintains critical documentation.

A high school diploma and basic PC skills are required, with familiarity in G-Suite and Excel preferred. The candidate will communicate clearly with customers and internal teams, process payments, and assist with general office duties to ensure

Qualifications

• Firm mechanical understanding of trucks and trailers.
• Average PC skills required; G-Suite, Excel, Word preferred.
• Strong written and verbal communication; proven customer service; ability to sell FleetPride products and services.

Responsabilités

• Communicate with customers, employees, and others to answer questions, explain information relative to repairs, schedule repairs, and address complaints.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders, reports, memos, letters, and other documents using Google Sheets and Excel.
• Determine the status of the customer account and any payment needs prior to scheduling work.
• Answer phones, direct calls, and take messages.
• Obtain authorization for all payments and process credit card, cash, and charge account payments.
• Maintain and update filing, inventory, mailing, and database systems, manually or using a computer.
• Estimate, schedule and invoice repairs in a knowledgeable manner.
• Coordinate road call requirements.

Connaissances

Communication

Customer service

Sales

Formation

High school diploma

Outils

G-Suite

Excel

Word

Description du poste

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry.

DUTIES & RESPONSIBILITIES

• Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, address complaints.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders, reports, memos, letters, financial statements and other documents, using google sheets, Excel spreadsheet.
• Determine the status of the customer account and any payment needs prior to scheduling the work.
• Answer telephones, direct calls and take messages.
• Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Estimate, schedule and invoice repairs in a knowledgeable manner
• Coordinate road call requirements.
• Follow up to be sure work is performed in a timely manner.
• Control cost, issue Purchase orders and make all required arrangements to facilitate the road call.
• Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Responsible for cash drawer/petty cash.
• Maintain a clean and organized office area.

EDUCATION & TRAINING

High school diploma

KNOWLEDGE & EXPERIENCE

This requires a firm mechanical understanding of trucks and trailers. Average PC skills are required. G-Suite, Excel, word preferred.

SKILLS & ABILITIES

The ability to communicate the work performed in a knowledgeable and detailed manner. Strong written and verbal communication. Proven customer service Ability to sell FleetPride products and Services.

WORKING CONDITIONS

WORK ENVIRONMENT The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.