Assistant Service Manager

DeKalb Health; Harpswell (ME); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Full Benefits Package Including 401(k)

Orthodontic Coverage

Paid Time Off

Paid Holidays

Fertility Assistance

Paid Uniforms

Boating Discounts

Tuition Reimbursement Program

Tool Repurchasing Program

ABYC Training

Job summary

Safe Harbor Marinas, LLC is seeking an Assistant Service Manager for our Great Island service yard in Harpswell, ME. This growth role offers a path to a service manager position, working closely with existing managers and staff to deliver top-notch boat service.

Ideal candidates have hands-on boat handling or technical experience, strong communication, and a readiness to develop management skills in a fast-paced marine environment; ABYC certs are a plus, and a strong safety mindset is required.

Qualifications

• High school diploma or equivalent required.
• ABYC and/or manufacturer certifications preferred.
• Proficient in Microsoft Office.
• 5 years’ relevant experience preferred.

Responsibilities

• Drafting customer update emails detailing work progress.
• Inspection of work and photos for updates and communication.
• Quality control to ensure work is 100% complete and boat presentable.
• Research for estimates by reviewing past jobs and material pricing.
• Reviewing work orders to ensure no detail is missed.
• Interfacing with customers to provide exceptional service at pickup/drop-off.
• Other duties as assigned by Manager.

Skills

Team leadership

Customer service

Problem solving

Communication

Safety awareness

Education

High school diploma or equivalent

Tools

Microsoft Office

ABYC Certifications

Job description

Contact information

• Location 419 Harpswell Island Road,Harpswell, ME, 04079,United States
• Job Category Manager - Service, Marina
• Employee Type Full Time

Description

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:

• Full Benefits Package Including 401(k) Plan
• Orthodontic Coverage
• Paid Time Off
• Paid Holidays
• Fertility Assistance
• Paid Uniforms
• Boating Discounts
• Tuition Reimbursement Program
• Tool Repurchasing Program
• ABYC Training

Safe Harbor Great Island is looking to grow our world class service team with an Assistant Service Manager. This is a growth position for a hungry marine industry professional who would like the opportunity to grow into a service manager at one of the East Coast’s top service yards. We are looking for raw skills which can be developed into an essential team player. Knowledge and experience in boat handling and operation, or the technical end of boats with a seasoned tech looking to make a move into management are ideal candidates.

Our program is designed for you to work closely with our existing service managers and office staff to bring top notch service to our discerning custom ers. At Safe Harbor Great Island, we choose our customers and boats very carefully. We develop long term service relationships with the intent to work with the same customers and boats year after year. This approach fosters efficiency, familiarity and trust. Sets and meet ongoing goals of service department & marina. The Assistant Service Manager reports to the General Manager.

Essential Duties and Responsibilities

• Drafting customer update emails – detailing work progress.
• Inspection of work – taking photos for updates and customer communication. Documenting work completed.
• Quality control work – Ensuring work is 100% complete and the boat is presentable.
• Research for estimates – looking over past jobs and finding material pricing to help Service managers complete detailed estimates.
• Reviewing work orders – ensuring no detail has been missed.
• Interfacing with customers – helping give that personal touch we are known for during customer pick ups and drop offs.
• Other duties as assigned by Manager.

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training.
• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area.
• Report all accidents, injuries, spills and near misses immediately.

Technical and Physical Requirements

• High school diploma or equivalent required
• 5 years’ relevant experience preferred
• Proficient in Microsoft Office
• ABYC and/or manufacturer certifications preferred
• Ability to ascend and descend a ladder
• Must carry own tools
• Ability to work in confined spaces
• Ability to lift 50 pounds
• Basic boat handling skills a plus
• Any skills considered standard that a Assistant Service Manager should possess

Minimum Soft Skills Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
• Follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Provides responsive service to our teammates and members
• Continuously puts forth the extra effort to accomplish duties
• Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
• Works to build high performing teams while taking an interest in teammates’ professional development
• Organize, plan and manage teammates and processes efficiently
• Unfailing commitment to continuous learning and growth
• Acts with integrity and is open to feedback from all teammates
• Willingly coaches teammates through change and leads all situations with positivity

The Company

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities.

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Additional disclosures available at https://shmarinas.com/hr-disclosures/ . #techniciancareers