Assistant Service Manager

AOG Living; Denver (CO); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Assistant Community Manager to support property management operations. This role involves overseeing leasing, marketing, and resident relations while assisting the Community Manager with financial tasks. The ideal candidate will possess a strong background in multi-family property management, excellent communication skills, and the ability to manage a team effectively. This position offers a unique opportunity to contribute to a dynamic team in a vibrant community setting, where your efforts will directly impact resident satisfaction and property success.

Qualifications

• 1+ years of experience in multi-family property management.
• Knowledge of Fair Housing Laws and OSHA Requirements.

Responsibilities

• Assist in managing property, including financial and accounting tasks.
• Handle multi-family leasing, marketing, and resident relations.

Skills

Multi-family leasing

Accounting

Marketing

Customer service

Supervisory skills

Communication

Mathematical skills

Education

High school diploma

College degree

Tools

Property management software

Microsoft Office

Job description

Job Details

Level: Experienced

Job Location: Infinity Flats - Denver, CO

Salary Range: Undisclosed

Job Category: Service/Maintenance

Description

Summary:

The Assistant Community manager serves as the strength and support of the property by assisting the Community Manager in administering and supervising the overall management of the property. The role of the Assistant Community Manager will include all functions related to multi-family property leasing, marketing, and resident relations.

JOB SUMMARY

Assists the Community Manager with the overall management of the property, including but not limited to all financial and accounting aspects.

REPORTS TO: Community Manager, Regional Property Supervisor and/or Regional Vice President

SUPERVISES: Entire onsite staff during Community Manager’s absence.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Use the approved lease and credit reporting application.
• Process payments in accordance with company policy.
• Track late payments, apply late charges in accordance with company policy.
• Send out late notices and inform Property Manager in accordance with company policy.
• Handle NSF/returned checks in accordance with company policy.
• Follow-up on delinquencies and make all collections by the established close-out date. Process all evictions and proceed through the judicial system in accordance with company policy.
• Complete final account statements in accordance with company policy.
• Send all collection files to appropriate agency within thirty (30) days of move out.
• Assume Property Manager’s duties/authority in absence of immediate supervisor in accordance with company and property guidelines.
• All functions related to multi-family Property Leasing.
• All functions related to multi-family Property Marketing.
• All functions related to multi-family Resident Relations.
• Other duties as assigned.

Qualifications

REQUIRED EDUCATION AND TRAINING

• High school diploma or equivalent required; college degree preferred.
• Knowledge and one (1) year of experience in multi-family property management.

TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS

• National Apartment Leasing Professional (NALP) preferred.
• Certified Occupancy Specialist (COS) preferred.
• Tax Credit Specialist (TCS) preferred.
• Housing Quality Standards (HQS) preferred.
• Uniform Physical Condition Standards (UPCS) preferred.
• LIHTC training preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Multi-family leasing, accounting, marketing and customer service background or a combination of accounting skills/education with customer service experience.
• Supervisory skills sufficient to manage team members in the Community Manager’s absence.
• Must be able to read, write and communicate effectively.
• Ability to interact professionally with residents, vendors, contractors and clients.
• Mathematical skills are required.
• Proficiency in using office equipment, property management software(s), as well as Microsoft Office.
• Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City and State Ordinances.

Allied Orion Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.