Assistant Service Manager

North Central Utility; DeForest (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the semi-trailer service industry seeks an Assistant Service Manager. This role involves overseeing service department operations and fostering customer relationships. The ideal candidate will have a high school diploma, strong interpersonal skills, and a demonstrated ability to work independently and in a team.

Benefits

Competitive salary + bonus potential

Medical, dental & vision benefits

401k & profit sharing

Training and support for career development

Regular schedules - no nights or weekends

Paid time off

Paid holidays

Qualifications

• High School Diploma or GED equivalent required.
• Previous experience preferred.
• Strong computer skills and technology proficiency.

Responsibilities

• Assist in overseeing service department operation.
• Motivate and lead through team excellence.
• Act as a liaison between parts, sales & service.

Skills

Interpersonal skills

Planning

Organization

Time management

Customer service

Adaptability

Integrity

Education

High School Diploma or GED equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

North Central Utility (NCU) is looking for a self-motivated and results driven Assistant Service Manager, to represent NCU in the semi-trailer service industry.

North Central Utility is one of the largest semi-trailer dealerships in the nation and the largest in the North Central region with 10 locations throughout Wisconsin, Minnesota and North Dakota. We offer reefer, dry van and flatbed trailers from Utility Trailer Manufacturing at all locations and vocational trailers from MAC Trailers in Wisconsin - we sell new and used semi-trailers. With Moore Space, we offer temporary storage container solutions as well. Our parts department has an extensive inventory in Heavy-Duty Truck/Tractor and Trailer parts. Our broad product line and geographic coverage ensures we are a “One Stop Shop” for truck and semi-trailer parts. Our service department offers everything from routine maintenance, certified DOT inspections to precision laser alignment, as well as complete wreck repair for trailers of all makes and models. No job is too big or too small for our skilled service technicians.

This position is a safety sensitive position, requiring pre-employment and post-accident drug testing.

What we bring to the table:

• Competitive salary + bonus potential

• Regular schedules - no nights or weekends

• Medical, dental & vision benefits

• 401k & profit sharing

• Training, support, and ongoing career development with opportunities for growth

• Great people to work with

What you bring to the table:

• Ability to work independently and with a team

• High degree of integrity and a strong work ethic

• Strong interpersonal skills

• Excellent verbal, written, and presentation skills

• Strong attention to detail

• Excellent planning, organizational, and time management skills

• Positive attitude

• Flexibility and ability to adapt to change with a professional demeanor

• High energy

Job Duties and Responsibilities:

• Assist in overseeing service department operation

• Estimating and quoting

• Assist in managing service technicians

• Assist in managing all shop repair orders

• Motivate & lead through team excellence and work ethic

• Assist in department/staff training using industry best practices

• Act as a liaison between parts, sales & service

• Attend industry workshops as needed

• Educate the customer on NCU services

• Assist wherever needed in department

• Develop and leverage relationships with key decision makers

• Assist managing building maintenance

• Work with other department managers

• Identify customer needs and opportunities

• Strong customer negotiation skills

• Promote and build relationships with customers

• Promote a safety-first workplace

• Warranty administration

• Assist Service Manager as needed

Qualifications:

• High School Diploma or GED equivalent

• Previous experience preferred

• Strong computer skills & Microsoft Office (Word, Excel, Outlook) proficiency

• Leadership skills

• Customer service experience preferred

• Proficient with technology

• Ability to meet the physical demands of the position including, but not limited to the ability to sit, stand, walk, bend, twist, reach overhead, stoop, squat repetitively and for long periods of time

Responsibilities:

• Assist in managing department & team members

• Effectively manage executing on projects at the store level

• Maintain customer and client relationships

• Accurate and timely completion of paperwork

• Maintain department files

Driving Requirements:

• Driving is a duty of this job

• Driver's License (Required)

Benefits:

• 401(k)

• 401(k) matching & profit sharing

• FSA

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• Paid holidays

• Training and professional development opportunities

Job Type: Full-time

Schedule:

• Day shift

• Monday - Friday

• No weekends

Education: High school Diploma or equivalent (Required)

Experience:

• Previous experience in related field preferred

• Experience managing people preferred

Supervisory Responsibilities: Yes

Pay: Based on experience