Assistant Service Manager - Chicago, Illinois, United States

Mid-Town Toyota Ltd.; Chicago (IL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Service Manager to enhance customer satisfaction and oversee service operations. This role requires a blend of technical knowledge and exceptional customer service skills, ensuring that all repairs are completed to the highest standards. The ideal candidate will thrive in a fast-paced environment, managing a team while maintaining a focus on quality and efficiency. Join a family-owned business that values its employees and offers opportunities for advancement in a professional and supportive workplace. If you have a passion for the automotive industry and a commitment to excellence, this is the perfect opportunity for you.

Benefits

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

401(k) with Company Match

Opportunity for Advancement

Direct Deposit

Non-Smoking Workplace

Drug Free Workplace

Qualifications

• High school diploma or GED required; post-secondary automotive training is a plus.
• 2+ years of dealer-level experience with supervisory responsibilities.

Responsibilities

• Ensure customer agreement before service begins and communicate repair costs.
• Manage staff, ensuring service targets are met and compliance with regulations.

Skills

Customer Service

Communication Skills

Technical Knowledge

Teamwork

Problem Solving

Education

High School Diploma or GED

Post-Secondary Automotive Training

Tools

Basic Computer Skills

Job description

Assistant Service Manager

The Assistant Service Manager (ASM) acts as the primary contact between the dealership and managing the completion of the customer’s repair and maintenance services. They can work with the team to thoroughly understand a customer's service/repair needs and work closely with the service team to stay informed of the status of repairs and special orders.

The primary goal of the Assistant Service Manager is to provide the highest level of customer satisfaction and maximize the sale of parts and service for the dealership.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training, and at least two years of dealer-level or large facility experience that includes some supervisory/management responsibilities.

Certification by the National Institute for Automotive Service Excellence (ASE) is a plus. An unrestricted driver's license, a clean driving record, and a strong technical and customer service performance record are required.

They must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

• Ensures agreement from customer is in place before service begins and informs customer of estimated repair costs and times and accepted methods of payment.
• Sells only required service and maintenance to customers and follows dealership service sales policy and procedures.
• Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised.
• Ensures that all completed repairs have gone through quality control and/or a road test.
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB).
• Manages and oversees staff, which includes recruiting/hiring, evaluating, scheduling, terminating, etc.
• Ensures all service level targets are met or exceeded.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, trainings, and educational classes as required.
• Performs other duties as assigned.

Requirements

• High school diploma or GED.
• Post-Secondary automotive training or equivalent work experience.
• Valid and unrestricted driver's license and clean driving record.
• Professional and dependable.
• Safety and customer service oriented.
• Basic computer and internet skills.
• Outstanding communication skills.
• Professional appearance and work ethic.
• Ability to read and comprehend instructions.
• Able to bend, kneel, squat, stand, and lift heavy objects as needed.

Compensation

• Competitive Pay Based on Experience.
• Medical Benefits.
• Paid Vacation.
• Holidays.
• Professional Workplace.
• Non-Smoking Workplace.
• Drug Free Workplace.
• Opportunity for Advancement.
• Direct Deposit.
• 401(k) with Company Match.

Company Description

Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customers’ wants and needs 100 percent of the time and always provide a pleasant, informative, and professional experience.

Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

It’s time to make the most important move of your career!

Apply Now!