Assistant Service Center Director

The Salvation Army; Carrollton (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plans

Job summary

The Salvation Army is seeking an experienced Operations Assistant to support the Service Center Director in managing a Salvation Army Service Center and Thrift Store. This role oversees staff and volunteers, coordinates donations, ensures proper pricing, maintains security of funds, and provides client referrals while upholding program policies and nonprofit integrity.

You will train personnel, supervise scheduling, prepare daily deposits, maintain client case histories with confidentiality, and

Qualifications

• High School Diploma or GED is required.
• 2 years’ experience in progressive social service work with supervisory and bookkeeping responsibilities.

Responsibilities

• Assist Service Center Director in planning, directing, and participating in day‑to‑day operations of the Service Center and Thrift Store.
• Supervise, schedule, and evaluate staff and volunteers; train personnel and ensure procedures are followed.
• Coordinate donations, pricing, merchandising, and rotation to maximize store sales; ensure accuracy of deposits.
• Maintain client case files with confidentiality and provide referrals as needed; represent the organization in the community when the director is unavailable.
• Ensure facilities and equipment are clean, maintained, and secure; monitor security of store funds.
• Maintain attendance, read/write English, and perform basic math; drive duties and related tasks as required.

Skills

Staff supervision

Volunteer coordination

Donations processing

Cash handling

Customer service

Interpersonal communication

Education

High School Diploma or GED

Tools

Bookkeeping software

Office software

Job description

This position is responsible for:Assists the Service Center Director in the planning, directing and participating in the day-to-day operation, management, and maintenance of a Salvation Army Service Center including a Thrift Store, assists with the management of a team of staff and volunteers, participates in screening and providing services to clients, in the absence of the director represents The Salvation Army in the community, assists in the monitoring of the receipt and processing of Thrift Store donations, ensures merchandise is properly priced and rotated in order to maximize store sales.Key Responsibilities:Assists in the planning, directing, coordinating, and supervising in the day-to-day operation of a Salvation Army Service Center and Thrift Store, ensures compliance with established policies and procedures, develops, and implements improvements in operations in order to maximize service to the community.Assists the Service Center Director in supervising, scheduling, and evaluating the work performed by Service Center and Thrift store staff and volunteers, trains staff and volunteers in the proper procedures for performing work, inspects work in progress and upon completion to ensure compliance with policies and procedures, conducts performance evaluations of staff.Coordinates the cleanliness of the Service Center and Thrift Store equipment and facilities, ensures all equipment is properly maintained, notifies the director if maintenance and repair work need to be given to contractors when needed.Receives and receipts all donations, sorts and stocks merchandise, coordinates and monitors the rotation system of merchandise and directs the pricing of merchandise in order to maximize store sales.In the absence of the director preparing and making daily sales deposits for the Thrift Store, ensures the security and accountability of all store funds.Interviews clients in order to determine needs and provide appropriate assistance and referrals.Maintains up-to-date social service case history files on all clients; maintains the confidentiality of the same.Discuss with the Director any proposed changes affecting the operations.In the event of a disaster, immediately notify the Divisional Disaster Coordinator at DHQ.Ensures the Service Center office and store is maintained in a neat and orderly manner.Picks-up and deliver mail to the post office daily as needed.Physical Requirements and Working Conditions:Ability to meet attendance requirements. Ability to read, write, and communicates in the English language. Ability to perform mathematical computations. Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting or operating a vehicle.Employee Benefits:Health, Dental, Vision InsurancePaid Time OffLife InsuranceRetirement Plans and more!High School Diploma or G.E.D.And two (2) years’ experience performing progressively responsible social service work with supervisory and bookkeeping responsibilities,orAny equivalent combination of training and experience which provides the required knowledge, skills, and abilities.Certifications:Valid State Driver’s LicenseEqual Opportunity Employer: Veterans | Disabled