Assistant Service Advisor / Service BDC Representative

Nucar Family of Dealerships; Plymouth (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the automotive industry is seeking an Assistant Service Advisor / Service BDC Representative. This role focuses on assisting customers with service needs, scheduling appointments, and supporting the service team to ensure excellent customer service. The position offers comprehensive benefits and on-the-job training to help you grow into a Service Advisor role.

Benefits

Comprehensive benefits (medical, dental, vision, 401k)

Paid time off and holidays

Ongoing training and career development opportunities

Supportive and team-oriented work environment

Qualifications

• Previous experience in automotive service, customer service, or BDC is preferred.
• Strong communication and interpersonal skills.
• Highly organized with the ability to multitask.

Responsibilities

• Greet customers and assist with service needs, appointments, and vehicle concerns.
• Explain maintenance and repair recommendations clearly.
• Provide accurate estimates and timelines for service work.
• Maintain strong communication with the service team for timely vehicle delivery.
• Follow up with customers post-service to ensure satisfaction.

Skills

Communication

Interpersonal Skills

Organization

Multitasking

Job description

Assistant Service Advisor / Service BDC Representative

Join to apply for the Assistant Service Advisor / Service BDC Representative role at Nucar Family of Dealerships.

About the Role:

We are seeking a dynamic and customer-focused Assistant Service Advisor / Service BDC Representative to join our team. This role involves assisting customers with service needs, scheduling appointments, and supporting the service team to ensure excellent customer service and efficient operations.

Key Responsibilities:

• Greet customers and assist with service needs, appointments, and vehicle concerns, starting with internal training to become customer-facing.
• Explain maintenance and repair recommendations clearly.
• Provide accurate estimates and timelines for service work.
• Maintain strong communication with the service team for timely vehicle delivery.
• Follow up with customers post-service to ensure satisfaction.

Qualifications:

• Previous experience in automotive service, customer service, or BDC is preferred but not required.
• Strong communication and interpersonal skills.
• Highly organized with the ability to multitask.

What We Offer:

• Comprehensive benefits (medical, dental, vision, 401k).
• Paid time off and holidays.
• Ongoing training and career development opportunities.
• A supportive and team-oriented work environment.

On-the-job training will be provided to help you learn the industry and grow into a Service Advisor role.