Assistant Service Advisor - Holman Infiniti

holmanautogroup; Maple Shade Township (NJ); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

PTO / Paid Time Off

Job summary

Holman INFINITI is seeking a customer-focused Assistant Service Advisor in New Jersey to join our luxury service team. You will greet customers, identify service needs, and act as the liaison between customers and technicians to ensure clear communication and timely support.

This is a Regular Full-Time position with a strong emphasis on customer relationships and professional service. We value interpersonal skills, detail orientation, and a drive to provide an outstanding Holman Experience.

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service and relationship-building abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong organizational skills and attention to detail.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers and provide a welcoming, professional service experience.
• Assist customers in person and over the phone to identify service needs and ensure timely support.
• Educate customers on recommended maintenance, repairs, and vehicle care.
• Act as a liaison between customers and service technicians to facilitate clear communication and expectations.
• Provide administrative and operational support to Service Advisors.
• Assist service customers when their assigned advisor is unavailable, ensuring a seamless customer experience.
• Maintain accurate customer and service records within dealership systems.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma or equivalent

Valid driver's license

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman INFINITI is seeking a customer-focused Assistant Service Advisor to join their team and the Holman family!

This role is an excellent opportunity for an individual who enjoys helping customers, thrives in a professional luxury environment, and is looking to build a long-term career in automotive service.

Job Duties:

• Greet customers and provide a welcoming, professional service experience.
• Assist customers in person and over the phone to identify service needs and ensure timely support.
• Utilize a consultative approach to educate customers on recommended maintenance, repairs, and vehicle care.
• Act as a liaison between customers and service technicians to facilitate clear communication and expectations.
• Provide administrative and operational support to Service Advisors.
• Assist service customers when their assigned advisor is unavailable, ensuring a seamless customer experience.
• Maintain accurate customer and service records within dealership systems.

Education/Training:

• High school diploma or equivalent.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service and relationship-building abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong organizational skills and attention to detail.
• Valid driver's license with a clean driving record.

Experience:

• Minimum of 2 years of experience in customer service or a related field preferred.
• Automotive dealership experience is a plus, but not required.

#LI-JV1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Regular Full-Time. We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time. In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $22.59 - $29.94 USD per hour.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should