Assistant Service Advisor

Penske Automotive; Indianapolis (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

Penske Chevrolet is hiring an Assistant Service Advisor to enhance customer experiences. This role focuses on customer liaison, handling service appointments, maintaining high service standards, and delivering prompt vehicle maintenance information. Ideal candidates should possess excellent communication skills and a commitment to exceptional service.

Benefits

Health insurance (medical, dental, vision)

401k savings plan with company match

Training and growth opportunities

Values-driven culture

Qualifications

• Friendliness, enthusiasm, reliable with a positive attitude.
• Strong work ethic in a fast-paced environment.

Responsibilities

• Liaise between customers and service department.
• Schedule appointments and review service history.
• Provide cost estimates for repairs.

Skills

Customer Service

Communication

Interpersonal Skills

Teamwork

Organizational Skills

Job description

Penske Chevrolet, a Penske Automotive Group dealership, is looking for an automotive Assistant Service Advisor to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Proudly named to Glassdoor's Best Places to Work

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.

• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal, and organizational skills. Ability to communicate effectively to customers as well as dealership staff is paramount.

• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.

• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.

• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity accuracy, and courtesy.

• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry… apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 32786

Position Code: 742702

Type: Full-time

Dealership: Penske Chevrolet

Location Address: 3210 East 96th Sttreet

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.