Associate Field Service Technician - Indianapolis - Transport

Stryker; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Stryker is seeking an Associate Field Service Representative to support service territories by repairing and delivering medical equipment. This role provides a unique opportunity to advance within Stryker's ProCare team while ensuring customer satisfaction through effective service and maintenance on Transport solutions.

Qualifications

• Must be 21 years of age.
• Valid driver license with a good driving record.
• Willingness to work extended hours including nights and weekends.

Responsibilities

• Repair and deliver Stryker equipment focusing on Transport solutions.
• Perform quality control checks and preventative maintenance.
• Utilize software to complete documentation and manage parts ordering.

Skills

Customer Etiquette

Mechanical Aptitude

Electronic Aptitude

Education

High School diploma

Job description

Work Flexibility: Field-based

Associate Field Service Representative – Transport

As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.

What you will do

• Possess basic electronic and mechanical aptitude.

• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades

• Utilize computer software to complete documentation, order parts, reference training materials, and more

• Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships

• Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives

• Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

• Fulfill the following physical requirements:

  • Move, set up and demonstrate equipment weighing up to 75 pounds.

  • Reach, push, or pull to accomplish job duties.

  • Involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.

  • Have coordination of the eye, hand and foot movement with an ability to grasp by hand.

  • Handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.

What you need

Required:

• High School diploma.

• Must be 21 years of age.

• Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy

• Willingness and ability to work an extended work week including nights and weekends at times

Travel Percentage: 10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.